Component Relations Manager
American Society For Quality - Milwaukee, WI

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TITLE OF ROLE: Manager (Grade 10)

WORKGROUP: Community Development

SUPERVISOR'S TITLE: Management Committee

DESCRIPTION OF ROLE: The Component Development Manager is responsible for working collaboratively with ASQ member units: sections, divisions, forums, interest groups, online communities and their governing bodies Section Affairs Council (SAC) and Technical Communities Council (TCC) to support the growth, development, and effectiveness of member units in engaging members of the quality community in ways that are increasingly more satisfying to members resulting member growth and improved retention

The Component Development Manager is a team player and liaison who works across the staff and member units to provide effective two-way communication, volunteer management, project management, training, orientation, member unit recognition, performance management, and best practice sharing. It is essential to success in the role that the manager form effective partnerships with the SAC and TCC Chairs to assure that plans are shared, common views, of priorities that leverage the time, passion, and talent of our member leader community.

It is essential that this role builds and maintains effective relationships between the society and member leaders keep the pulse on member leader and member unit needs to continually advance and develop products and services to improve the member experience and value.

SKILLS: Must be adaptable to ever-changing environments and situation. Strategic and creative thinker with visionary orientation. Demonstrated knowledge of volunteer management and relationship development. Demonstrated work ethic and communication skills; understanding of quality principles, continuous learning, customer focus, and teamwork and partnering skills. Demonstrated capacity for embracing change and learning new technologies. Must possess exceptional communication, interpersonal, presentation management skills and people management skills. Must be able to work with a diverse group of individuals and be able to interpret the complex needs of the member units. Must have a customer service orientation with the ability to influence others to achieve business objectives. Must have the ability to formulate new, creative ideas based on data.

EDUCATION: A bachelor’s degree is required (management, business or communications is desirable). CAE desirable.

EXPERIENCE: Must possess at least 5 years’ experience in association management or component/chapter relation knowledge. Specific experience in leadership and development initiatives for volunteers. Experience developing business plans and managing budgets/forecasts. Ability to manage multiple projects and meet deadlines. Effective project management and analytical skills.

1.Lead the development and execution of the Community Development workgroup operations plan.
2.Develop and lead the conceptualization, development and implementation of new dynamic community plan that concludes contemporary engagement models and metrics, new member unit offerings and programs.
3.Conduct member leader engagement, satisfaction and loyalty research and apply findings to member leader/unit development and engagement strategies as well as identify new member leader benefits or discontinue benefits.
4.Develop strategies and activities to encourage member leader involvement in ASQ activities and build a sense of community among member leaders.
5.Ensure that member units adhere to and operate in accordance with established agreements, legal guidelines, policies and procedures.
6.Provide leadership and accountability to the delivery of online member communities plan and strategies.
7.Manage the deployment and execution of the Performance and Recognition (PAR) program to evaluate and recognize member unit performance and results.
8.Report status, results and progress on a regular basis through the utilization of the ASQ Business Planning process.
9.Develop templates, models or framework for improved management of member units.
10.Regularly communicate with member leaders and conduct outreach opportunities as appropriate to understand needs, resolve issues and build relationships.
11.Coordinate and deliver annual leadership summit, Ideas to Action Gathering (ITAG).
12.Provide successful leadership of signature programs, events and activities as assigned. This position includes the management of an annual member leader meeting for the ASQ Board of Directors and member leaders call ITAG (Ideas to Action Gathering).
13. Performs other duties as requested by the Management Committee.

1.Internal - Heavy frequent contact with staff in and outside the workgroup. Interact with managers on a regular basis to achieve ASQ’s strategic plan deployment.
2.External - Frequent contact with Regional Directors. Regular contact with Officers of ASQ and chairs of appropriate boards and committees. Participates in Section Affairs Council, Technical Communities Council and Membership Committee and has frequent contact with suppliers.

1.Planning and scheduling. Is responsible for the planning and implementation of the Community Development workgroup. Activities include achievement of long and short term goals and objectives as they pertain to Component Relations in the context of the Societies goals and objectives
2.Budgeting and forecasting. Manages and monitors budget for Community Development.
3.Responsibility for establishing objectives, recommended policies or standards. Develops concepts, policies and procedures to ensure member satisfaction with Sections and Divisions. Develops and implements procedures and policies to assist in the attainment of the Society’s mission and strategic activities.
4.Impact of decisions. Decisions will have a significant impact on the reputation of ASQ, member satisfaction, financial performance of ASQ.

SUPERVISORY RESPONSIBILITIES: Supervises the activities of Community Development staff.

SUPERVISION RECEIVED: Operates independently with supervision by the Management Committee.

1.Work Conditions - Normal office working environment.
2.Exposure to Hazards - None.

BEHAVIOR AND ATTITUDE: ASQ’s mission and core values require each staff member to perform professionally and personably. How the employee relates to coworkers, customers, and visitors is as important as the employee’s technical knowledge and ability. Respect and consideration for coworkers, customers, and visitors is a requisite of successful role performance. ASQ’s diversity vision requires each employee to promote in principle and in practice an inclusive environment that maximizes opportunity and responsibility for each member, volunteer, employee, and stakeholder in the organization.

OTHER: Travel will be required 10% to 20% of the time to support member unit training and strategic planning and other related Section business.