Computer Analyst 3
Louisiana State University 139 reviews - Baton Rouge, LA

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Specializes in the development, implementation, and management of web technologies, card access security technology, online application technologies, and database administration. Serves as a liaison with the Office of Information Technology Services with regard to the Residential Life mainframe database. Provides user training and related documentation, supports professional and administrative staff, faculty, and supervises 21 student workers. The Computer Analyst reports directly to the Associate Director - Information and Security Services.

Coordinate the development, management, and support of custom applications and databases such as online security card access system (225+ doors) and offline security card access key locks (1000+ doors). Coordinate staff access and use of these applications and databases. Replace and troubleshoot security systems hardware in all residence halls. Provides emergency 24/7/365 on-call coverage for the residence hall security system. Coordinate and monitor data exchange between departmental servers and other campus computers.

Coordinate the development, management, and reporting of custom applications and databases such as housing database, technology work order tracking, document imaging database, conference database, maintenance database, key system database, offline Persona lock database, and university legacy mainframe database in relation to department. Coordinate staff access, security control, documentation, dashboards, and use of these applications and databases. Manage all databases via portal access with authentication with LSU Active Directory. Coordinate the development, management, implementation, and support of custom website initiatives for departmental web sites, including research and development, maintenance of information, coordination of web surveys, and assist in development of web-based applications for administrative use. Research, implement, and manage departmental technology training and online process needs via online media and learning management systems through video and screen capturing software.

Co-manage the departmental Help Desk Call Center and supervise student workers. This includes maintaining hard drive imaging processes, network communications lines, installation/upgrade/maintenance of technology equipment, print server integration, active directory controls and scripts, and appropriate backup systems. Supervises 21 Information Systems student workers (Residential Computing Consultants) and the Residential Life helpdesk, which support its professional/administrative/paraprofessional/residential college faculty and staff (150+ computers).

Support residential halls (15+ labs, 13 front desks, 11 smart class rooms, 40+ email workstations, etc.), the residential network (comprised of 5200+ students), and professional and administrative staff computers for the Division of Student Life and Enrollment including 109 computers (41 professional staff computers, 37 graduate assistant/student worker/sign-in computers, and 31 lab computers) and physical and virtual servers. Provide the Division of Student Life and Enrollment with requested technology support during campus events and all Help Desk services.

Work with the Associate Director - Information and Security Services on various departmental automation projects to increase productivity, efficiency, and the breadth of services offered by the department. This will include automation of data gathering procedures, reporting, training, work order/help desk operations, and advanced internet interfaces. Perform other tasks as assigned by the Associate Director - Information and Security Services.

Required Qualifications:
Bachelor's degree and three years of professional level computer experience.

Special Requirements:
Must be able to walk up 4 flights of stairs while carrying technology equipment including but not limited to computers, servers, printers, etc.; must have a valid Louisiana driver's license to drive departmental vehicles.

Desired Qualifications:
Experience in administering online and offline card access security systems; experience with UNIX based systems.

Posting Date:

Closing Date:

Special Instructions to Applicants:
Please provide three professional references including name, title, phone number and e-mail address.

A copy of your transcript(s) may be attached to your application (if available). If unable to scan and electronically attach, please provide an original transcript at the time of interview.

This position requires a current Louisiana Class "E" driver's license. If you have a current out-of-state driver's license and you are hired, you must acquire a Louisiana Class "E" driver's license and submit a copy of your license to the department prior to your hire date. Please scan and attach a copy of your driver's license with the application. If you are unable to attach a copy with the application, you must bring a copy if called in for an interview.

Additional Position Information:
An offer of employment is contingent on a satisfactory pre-employment background check. Application deadline is April 21,2014

LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; annual and sick leave; 14 paid holidays; wellness benefits; tuition exemption; training and development opportunities; employee discounts; and more!

EEO Statement:

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