Computer Assoc Operator
Xerox Services - Dallas, TX

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Title: Computer Assoc Operator
Location: United States-TX-Dallas
Job Number: 13007452

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.

Job Description:
This is a fully competent position in which the incumbent works under close supervision to apply a broad working knowledge of computing/operating systems concepts, practices, and procedures to moderately complex assignments, equipment, and/or operating environments according to established procedures. Operates monitors and controls mini-computer consoles, associated communications systems, and peripheral equipment, including processors, tape/disk drives and printers. May also assist Help Desk in resolving and reporting operations problems.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Work hours: Shift work (6:00 PM to 6:00 AM), including weekends. On-Call 24/7, may be required to come in or dial-in to resolve issues. Will be required to take on additional and variety of assignments during the course of employment to meet business and customer needs.

Ensures all necessary data files are accounted for and available in order to initiate each processing task. May perform required equipment set-up.

Operates stand-alone and attached equipment to complete each processing task. Monitors progress. Operates equipment to perform tasks and monitors database systems in accordance with a schedule of operations.

Identifies systems hardware and software malfunctions and takes appropriate corrective action as necessary to troubleshoot/resolve operating problems referring to established procedures and/or escalates problems to more experienced personnel within the department.

Responds to requests from systems and applications software and hardware support personnel and users for operations assistance.

Responds to requests from systems and applications software and hardware support personnel and users for operations assistance as needed.

Checks for outstanding replies iSeries alerts via qsysopr related to application, hardware, system and backup messages. Maintains scheduled reports of operations activities including trouble reports, logs, etc. Maintains daily logs, turnovers, and equipment malfunction reports.

Demonstrates knowledge of the daily operation and monitoring of the mid-platform systems.
Demonstrate knowledge of monitoring software such as Netcool, NetIQ and Sitescope.

Ensure quick response to monitoring tools alarms and a fast and accurate escalation to the proper group.

Demonstrate knowledge of operating system such as iSeries, Wintel, Unix and AIX. May be required to reboot and patch servers upon request.

Must possess basic knowledge of networking. Content switch interaction is required per request.

Strong analytic experience and troubleshooting skills are required.

Education and Experience

High School diploma or equivalency. Associate degree in Computer Science or related discipline, or equivalent work experience is a plus.

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail toaccommodations@xerox.com.
Virtual/work from home? No

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