Anthelio Healthcare Solutions is looking for a qualified Computer Operator to join the team in support of its Baton Rouge Data Center for daily processing duties, systems and Data Center monitoring, smart eyes/hand support, racking/stacking/cabling/labeling tasks, and regularly scheduled data backup maintenance.
q Monitors computer systems jobs, message queues and hardware/OS for errors or problems, and follows documented procedures to escalate as appropriate.
q Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices
q Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support
q Provide on-site vendor support for maintenance, break/fix, and/or upgrades
q Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changes
q Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment
q Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures
q Must be able to understand and follow documented procedures.
q Follows shift checklist and documented procedures to ensure production jobs are executed according to schedule and are completed successfully.
q Monitors Data Center environmentals, such as FM200, air conditioning, UPS, generator, temperature, humidity and cameras for identified Data Centers. Follows documented procedures to escalate as appropriate.
q Troubleshoots and resolves basic system problems. Follows documented procedures to escalate as appropriate.
q Prints, bursts and distributes reports and forms according to documented distribution procedures
q Monitors, acknowledges, resolves and documents problem tracking tickets throughout shift and responds to priority pages according to documented procedures.
q Restores and reprints reports as necessary.
q Executes tape management processes to ensure an accurate tape inventory and tracking, including onsite and offsite copies.
q Completes daily status reports of shift for review by information systems staff.
q Must be able to update procedures, checklists and other documentation as required.
q Must have reliable transportation for report delivery to remote locations.
q Experience with IBM mainframe/mid-range/Intel hardware, operating systems, printers preferred, including, but not limited to AS400/OS400, MVS/ESA, RS6000/AIX, ALPHA/VMS and/or HP UNIX.
q A+, MCSE, and/or CCNA certifications preferred or equivalent work experience
q Minimum of 3 to 4 years experience, preferably in a data center or tech support environment. Previous data center experience is required or equivalent work experience
q Must possess strong customer service attitude and interpersonal skills
q Experience with report distribution and job scheduling software preferred.
q Experience with Tape Management process preferred.
q Must possess strong organizational skills.
q Must possess good verbal and written communication skills.
q Must be flexible in work schedule, manage time efficiently, be able to multitask projects and handle multiple locations in stressful situations.
q Must possess analytical skills to identify, resolve and escalate issues.
q Must adhere to the dress code policies.
q Must conduct oneself in a respectful, professional and ethical manner.