The Computer Operator within FactSet operates and supports the company’s computer systems and related peripheral equipment, including the host computers that run the company’s applications within the Data Center. In addition, they would also manage the other operational tools, software and computer devices. Some areas of responsibility would include the Network Operations Center, Data Center Operations and Network Support. This position requires the ability to analyze and resolve hardware/software problems. Operators also work with clients to resolve hardware and software issues.
Typical Duties and Responsibilities:
+ Monitor and troubleshoot carrier circuits and FactSet applications, which include interaction with carriers and clients
+ The operator will also be taking calls directly from clients-these calls will involve troubleshooting connection issues and resolving software issues
+ Troubleshooting carrier circuits
+ Monitor all computer equipment within the Data Center
+ Set up and removal of equipment, such as servers, routers and switches
+ Installing and building Ethernet cabling, run fiber cables and other various network devices and equipment
Job Requirements :
This is an entry level position and receives complete and individualized hands-on training. We take the time to develop and train the individual to handle any task assigned either as a group or individual contributor. High School Diploma or equivalent required. Strong communication skills including email and phone etiquette are essential to be successful in this role. Ability in taking written notes and documenting actions taken to resolve tasks. Ability to work with minimum supervision yet having the aptitude to know when to seek additional resources/escalation along with skillful time management. Excellent attendance a must. This will include working weekends and holidays when needed. Ability to handle emergency situations and proactively resolve any issues. This position is for the 3 rd shift (12:00am-8:30am). Training will be provided to cover all aspects of the shift and training hours will rotate to include all shifts. There is opportunity to move to different shifts as opportunities open up on the different shifts.
FactSet Research Systems is a major supplier of online integrated financial and economic information for analysts, portfolio managers, investment bankers and other financial professionals. FactSet combines more than 200 databases into a single online information system that is a comprehensive, one-stop source of financial information and analytics.
FactSet, a leading provider of financial information and analytics, helps the world’s best investment professionals outperform. In 2012, FactSet was ranked as one of Fortune’s “100 Best Companies to Work For” for the fourth time. With over $806 million in annual revenues, FactSet is headquartered in Norwalk, Connecticut and employs over 5,700 people globally.
FactSet Research Systems Inc. is an E-Verify participant and EOE/M/F/D/V Employer which strongly supports diversity in the workforce.
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