Computer Operator
Fiserv - Corvallis, OR

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The computer operator in DCO has the primary responsibility of processing client schedules, managing system backups, monitoring systems uptime and performance, and escalating issues in a timely manner.

Reports To: Operations Manager, Data Center Operations

Peers: Computer Operators, Data Coordinator/Network Operators

Primary Working Relationships: Operators, Operations Analysts, Operations Business Analysts

Direct Reports: None

  • Execute and supervise required sequence of programs and schedules via scheduling software, manual procedures, or combination of both in accordance with established systems policies and procedures.
  • Review defined, critical processes for accuracy during each shift. Escalate if processing abends, runs too long or otherwise appears to be incorrect and no previously established solution is available.
  • Monitor the system for efficient operation. Escalate any system problems or equipment failures.
  • Troubleshoot reported problems, validate problems in a timely manner, and escalate, as necessary, to Management and/or next level of support.
  • Perform system backups in accordance with established procedure.
  • Perform preventive maintenance on peripheral equipment such as tape drives.
  • Create and maintain operational process and procedure documentation.
  • Complete required operating records such as Operation Logs, Facets case updates, shift turnovers, shift status updates, etc.
  • Assist Operations and Support analysts in answering Client queries as needed.
  • Other duties as assigned.
Emphasis should be placed on mastering the common tools and software used in the Fiserv Data Center(s)

Education: High school diploma or equivalent required.

Job Related Experience: Minimum one year experience in data center operations.

Management Experience: None

Functional Area Skills/Knowledge:
HP/UX, Linux, MS Windows, UC4, Acumen, Spectrum, MS Office

Ability to work with minimal supervision

Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

About this company
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Fiserv (NASDAQ: FISV) is a leading global technology provider serving the financial services industry.