Computer Operator I
Must be able to work 3rd shift Monday - Friday 11:00 pm - 7:00 am
Focuses on providing second level support to the batch operation teams supporting the Premier product line. Provides production operations support working effectively with functional teams to drive timely analysis and solutions. Perform 2nd level analysis on all data interface processing exceptions. Provide system level support on IBM iSeries with ability to apply PTF’s and resolve most IBM CL problems.
Will be responsible for setting up daily and monthly operational schedules by adding or modifying jobs to Opcon in support of client implementations, conversions, or requests.
Responsible for setting up new tasks and jobs within MoveIT to meet client requirements. Will provide administration activities to the MoveIT Central platform. Analyzes and resolves moderate to complex issues specific to the operational processes that support the clients processing stream. Following defined process, tools and escalation paths issues will aggressively be investigated and resolved in a timely and accurate manner. Must effectively communicate with other staff, clients and data suppliers in regards to production processing deliverables, requirements, and status.
Specialized knowledge, skills, abilities
College degree preferred. Proficiency with keyboarding, familiarity with Windows PC operations and applications including word processing and spreadsheet software. Strong technical and analytical skills are preferred. IBM iSeries Mainframe and Fiserv Premier Operations experience highly desirable. Familiar with IBM CL and Opcon.
Special Training Needs: ITIL, Remedy, Premier product line
Certifications: A+ Certification a Plus
, ITIL V3 certification is preferred but not required
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.