Computer Operator
Software Specialists - Pittsburgh, PA

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Pittsburgh, PA

1 year+ contract

The Computer Operator reports to the operations Shift Lead and the Operations Team Lead. The Computer Operator is responsible for overall computer operations and meeting production batch schedule SLAs.

The operator must ensure that operational environments are running at peak efficiency, complete production batch schedules, and take all necessary measures to meet specified availability and performance service levels.

Saturday night/Sunday morning - Wednesday night/Thursday morning Thursday night & Friday night off Responsibilities:
Monitor the operation of all operating system platforms running in the data center with limited direct supervision. This may include an IPL of one of the AS400 systems using the operations master console and following documented procedures. Monitor online systems running on z/OS & OS/390 to ensure that availability meets the established Service Levels Monitor with limited supervision the batch flow of all scheduling systems in the data center to ensure their respected job schedule is completed within the processing window. Follow standard escalation procedures for problem tracking and resolution. Contact vendor service personnel when hardware failure demands immediate action. React quickly when critical batch schedules fall behind or experience problems. Failure to react can quickly result in lost or delayed orders, ultimately impacting that day's revenue. Interact with support personnel on problem resolution. Perform Intel based server reboots for node down condition. Document new and updated operating procedures in the proper repository. Adhere to all IT policies and procedures, including but not limited to safety, quality, and financial goals. Inform Shift Lead of problems encountered during shift. Document in the daily journal and verbally turn over to next shift any issues or problems that may have occurred. Recommend and implement process/procedure improvements that will increase efficiency or improve consistency of services. The operator will support Disaster Recovery procedures and testing schedules. Required Skills:
AS400 OS, plus the ROBOT scheduling System (strong). Control-M (strong) z/OS & OS/390, plus knowledge of TSO/ISPF, NetView, and CA7 scheduling system TWS Scheduling System used in the ERP distributed environment PC working knowledge Nice to have skills:
Installation knowledge of Intel based machine OS and related patches Basic Unix/Linux skills Microsoft Office: Excel spreadsheets, MS Word, PowerPoint Accountabilities
The operator will have daily contact with various IS technical and programming personnel worldwide. The operator will have occasional contact with business personnel. The operator will be working with and accountable for hardware and software required for completion of the daily information systems needs of the varied business groups. General Expectations:
Ability to work in a 24x7x365 environment Occasional overtime and shift work is expected to fill in for vacations/sick time Selected candidate will be staffed at the Pittsburgh Data Center