Pay Rate Range
NOTE: May close at anytime.
Provides customer service and assists faculty and students with class delivery system web applications. Provides proctoring and patron support and monitoring for the Uonline testing center.
Provides customer service and assists faculty and students with class delivery system web applications. Notifies appropriate technical groups of errors or equipment malfunctions requiring more advanced troubleshooting and analysis. Reviews schedules and support requests to process critical jobs according to assigned priority. Provides project managers with error information when required for proper testing of web applications.
Assists in exam materials preparation, copying, assembly, distribution testing event proctoring and record keeping. Provides patron reception duties including answering phones, answering basic service questions and assisting patrons and staff of Teaching & Learning Technologies. This position also assists in the operation and maintains the integrity of course testing events with large groups of students. Closely monitors and enforces exam policies.
One year of computer operations experience or equivalency required; demonstrated human relations and effective communication skills are also required. Previous customer service experience is preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Proficient computer skills with internet services, Canvas class delivery system, Windows and Mac operating systems. Previous customer service experience is preferred.
This position may require the successful completion of a criminal background check and/or drug screen.
Equal Employment Opportunity
The University of Utah is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is committed to diversity in its workforce. Women and minorities are encouraged to apply.
Special Instructions Summary
Please provide a schedule of availability with application.