The Computer Purchasing & Services Coordinator manages the Computer Maintenance Shop and is responsible for purchasing and deploying computing equipment, software, and peripherals for the University. This position also installs, repairs, and maintains personal computers, printers and related equipment, as well as maintains the University’s hardware and software inventory. Reports to the User Support Team Lead.
Essential Functions and Responsibilities:
-Respond to service calls, diagnose and solve problems with computer equipment and peripheral devices, and follow through to completion of service orders.
-Prioritize service orders and assign work to the technicians; ensure efficient response time.
-Identify products to increase the viability and accessibility of systems. Purchase hardware, software, and related contracts; track purchases and verify accuracy of shipments.
-Research vendors and negotiate pricing for equipment, software, contracts, and repairs.
-Provide timely and accurate response to requests for pricing information and order status.
-Plan for deployment of new Windows and Mac-based systems, methods for managing the growth of the domain, and upgrades to existing hardware and software.
-Set-up and install new equipment, configure software, and provide installation procedures.
-Supervise Senior Technical Support Specialist and student technicians; manage the Computer Maintenance shop; establish and maintain procedure, policy, and filing systems.
-Maintain departmental software disk storage, records of equipment, and licensing to conform to federal copyright laws and reduce the university’s liability for noncompliance.
-Plan, perform, and supervise preventive maintenance. Design and implement improvements to the methodology and procedures used in the hardware maintenance shop and in the field.
-Research and evaluate new technology, methods and diagnostic tools.
-Perform other duties as assigned.
Knowledge, Skills, and Abilities:
-Strong customer service skills.
-Ability to troubleshoot personal computers (PCs), peripherals, and network connectivity in a positive and customer service-oriented team environment.
-Knowledge of computer architecture and ability to diagnose problems with computer equipment.
-Knowledge of basic requirements of university software and how that relates to hardware needs.
-Ability to prioritize assigned tasks, use critical thinking and problem solving skills.
-Excellent verbal and written communication, interpersonal, and organizational skills.
-Understanding of Ethernet networks, multiple operating systems, printers, and PCs.
-Knowledge of hardware and software, including Windows operating systems, Microsoft Office, and university applications.
-Familiarity with technical resources available on the web and in print.
-2 years experience in computer hardware/software deployment, maintenance, and repair. Related education can substitute for some experience.
-Experience in customer service environment.
-High School Diploma or GED .
-Finalist candidates must satisfactorily complete pre-employment background check.
-Supervision, computer repair and/or purchasing experience.
-Relevant training ( ITIL , A+, Microsoft, etc.) and repair certifications (Dell, Lenovo, Apple, etc.).
-Knowledge of software licensing options available for educational institutions.
-Prior experience with purchasing and inventory systems and procedures.
Special Instructions to Applicants: