Computer Support Analyst
Distributed Systems Services, Inc. - Pennsylvania

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1. Answer user inquiries regarding computer software or hardware operation to resolve problems.
2. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
3. Enter commands and observe system functioning to verify correct operations and detect errors.
4. Develop training materials and procedures, or train users in the proper use of hardware or software.
5. Troubleshoots moderately complex PC/server problems and implements solutions
6. Comprehensive knowledge of hardware configuration, installation as well as troubleshooting and repair