Computer Support Associate - Desktop Support (Rt-07cn) Andover, MA
Technical Support Services
Remote Work Authorized
Yes, 25 % of the Time
Apr 17, 2012, 10:34:01 AM
Essential Job Functions
Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
Assists with computer studies, projects, and implementation of policies throughout area of assignment.
Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
Researches, analyzes, and provides hardware/software quotations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
High school diploma or G.E.D.
Three or more years of personal computer support experience
Experience working with personal computer hardware, software, and terminology
Experience working with computer systems and local area networks
Must be a U.S. Citizen
3+ years experience providing desktop support in a Windows environment
1-3 years experience with HP support and troubleshooting
1-3 years experience with Microsoft Windows install/configure
1-3 years experience with Checkit Diagnostic Kit Computer Diagnostic Utility
Must have working knowledge of Lotus Notes, loading and validating that Lotus Notes is running for the end user
Must have data transfer tool knowledge
Ability to travel within a 30 - 50 mile radius if leveraging required
Good computer skills
Good organization skills
Good problem solving skills
Ability to maintenance computer operating systems
Ability to install, remove, or repair basic computer systems
Ability to operate computer peripherals including monitors, printers, and scanners
CSC is an Equal Opportunity Employer M/F/D/V
CSC - 14 months ago
For over 50 years, CSC has been a leader in the global IT industry.
Early on, we were instrumental in the rise of the U.S. space pr...