Computer Support Specialist II
University of Delaware - Newark, DE

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Deadline January 28, 2013

Pay Grade 29S

The position will be assigned under the College of Arts & Sciences, but will be primarily deployed to the Department of Mathematical Sciences. The goal of this support is to ensure the security, reliability, and performance of personal and research computers, reduce the number of computing emergencies, and to provide users with access to, and training in the use of, advanced information technologies.

The Department of Mathematical Sciences has an installed base of Apple Macintosh, Linux and Microsoft Windows computers, including Linux, Macintosh and Windows servers. The Department hosts and maintains multiple servers including an email server, a print server, a web server, a computer classroom server, and a file server. Determining the usefulness and possibly phasing out some of these servers will be part of this position. In addition, the Department also maintains three computer classrooms equipped with both computer and SMART Board technology.

The CSS II performs technical duties in the setup, operation, and maintenance of personal computers and instrument computers as well as user support and education. The CSS II makes recommendations to the chairperson regarding process improvement and acquisition of new IT resources. User support in a timely, professional manner is a crucial part of the position.

The CSS II works in partnership with UD Information Technologies and attends regular meetings held by Central IT, the College, and others. The CSS II ensures that departmental computing and information systems conform to UD policies and procedures with respect to security and responsible use.

Provide proactive personal computer support in order to maximize faculty and staff productivity and improve administrative processes. Perform technical duties in the setup, operation and maintenance of personal computers, servers and printers for faculty, staff, researchers and students.

Install automated software tools to manage, monitor, and maintain PCs and servers so that crises are mitigated. Uses remote access tools to provide users with real-time interactive support in cases where a physical visit to the user’s computer is not possible or not necessary.

Purchase and install new machines including configuration, physical setup, software installation and update, initial troubleshooting, transfer of files as well as routine user support and education.

Purchase, install and provide support for computers and terminals in teaching labs, public computer rooms, and offices, etc.

Train faculty and staff in order to make the most effective use of computing resources to achieve their administrative, research, and teaching goals.

Set up and maintain departmental network servers. Ensure server software is up-to-date, secure, and conforms to UD standards. Train staff and faculty in the use of departmental server services.

Seek to improve unit work flow through the implementation of technologies such as electronic document storage, collaboration software, etc.

Resolve computer hardware and software problems with instrument data collection/control computers to minimize instrument downtime.

Assist in the planning, maintenance, and management of the Department of Mathematical Sciences computing operations. Assist in the research and decision making process with regard to upgrades and configuration changes.

Resolve complex computer hardware and software problems on desktop systems and networking problems. Perform advanced troubleshooting using a variety of resources.

Perform miscellaneous job-related duties as assigned by the supervisor.

Bachelor's degree and three years’ experience related to position responsibilities. The following can substitute for preferred education and experience: High School diploma/GED and six years’ experience, or Associate's degree/Trade School certificate and four years’ experience, or Master's degree and two years’ experience, directly related to position responsibilities, experience in a Mathematical or science related field is a plus.

Knowledge of Mac OS, Linux and Windows operating systems and a working familiarity with all three.

Experience in a research environment with Windows, Mac and Linux systems, both as clients and servers, is a plus.

Experience in operating in a LDAP Domain, Windows Server 2008, and Mac OS 10.6 Server is a plus, including security, policies and backup.

Knowledge of networked personal computing applications, including Microsoft Office Suite, networking, file/print sharing, computer terminology and equipment.

Experience working with HPCC Linux computing clusters is a plus.

Experience with VMWare, Xen or other hypervisor based technology is a plus.

Knowledge of programming and/or scripting languages.

Ability to automate repetitive tasks in Mac OS, Linux and/or Windows.

How To Apply

When applying please submit a one-page cover letter and your resume as one document. Also, please remember to provide names, addresses and telephone number of at least three references in the online application.

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