POSITION TITLE : Computer Support Specialist
WORKSITE: Hinckley HQ
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Manage the IT helpdesk and associated tickets as well as maintain staff checkouts of computer related equipment (laptops, projectors, wireless cards)
Provide basic to intermediate level technical assistance to ClinicalRM staff and contract users, while maintaining a professional and amicable character
Assist in deployments of new hardware such as computers, IP phones, critical network devices and server systems
Configure user profiles, security profile amendments, and set up remote access to ClinicalRM systems for staff.
Repair and maintain printers, keep all printer drivers up to date, provide assistance with consumables (toner, ink, paper, image transfer kits) as needed
Maintain proper procedure on software installation and management to stay within required licensing compliance. Additionally maintain an inventory of license keys/counts within the volume licensing portals.
Complete audits of software/hardware configurations when needed
Repair and diagnose workstations, IP phones, conference systems and other related hardware issues.
Assist accounting with asset management and deployment/tracking of assets within the ClinicalRM network, utilizing databases.
Complete software reconfigurations and assist with service pack changes/rollouts.
Be able to remove viruses from the network and perform industry best practices when dealing with virus eradication.
Possess a strong ability to adapt to new software/hardware, and demonstrate learned understanding in a leveraged support role with staff.
Associates Degree in Information systems, Computer Science or other related technical field required. Bachelor’s Degree preferred.
Minimum of one to three years experience in the areas of information systems administration, network management, and technical support.
Proven knowledge of cutting edge information systems and data communication technologies.
Demonstrate the broad knowledge of technical functions and related system interfaces that can assist management in the operations and administrations of the ClinicalRM network systems.
Strong written and verbal communication skills.
Must be highly organized with the ability to prioritize and meet deadlines.
Be able to work quickly and efficiently; demonstrating independent problem solving skills are a must.
Demonstrate ability to provide strong customer service focus.
Maybe required to be on-call and work off hours and weekends
Required Knowledge, Skills and Abilities:
Microsoft Systems software (Office, All windows platforms, and related web applications)
Backup and data recovery knowledge
Windows server experience, maintenance of Active Directory objects, as well as familiarity with Group Policy Management
IP telephony and video conferencing systems experience is a plus
Must be able to work independently following a brief period of specific technical training.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: laboratory/office environment; may require working evenings and weekends. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to manipulate objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. Work may involve long periods of standing. The employee must occasionally lift and/or move up to 50 pounds . The noise level in the work environment is usually moderate.
ClinicalRM is a Contract Research Organization supporting government and commercial clinical research for biologics, drugs, and devices.