Computer Support Specialist
State of Montana - Helena, MT

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Job Listing Detail

Position Title:
Computer Support Specialist

  • Applications must be received by Midnight Mountain Time on the closing date.
Listing Number: 9430-1311

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For more information contact:
State Agency:
Public Health and Human Services

Human Resources P.O. Box 4210

Helena , MT
59604

Phone: (406)444-3136

Fax: (406)444-0262

TTY: (406)444-2590

E-mail: hhsea@mt.gov

  • OR -
Local Montana Job Service Workforce

Position

Number(s):
69100716

Openings:
1

Location(s):
Helena

Job Status:
Full-Time Permanent

Shift:
Daytime

Date Posted:
1/17/2013

Closing Date:
1/31/2013

Department:
Public Health and Human Services

Division:
Public Health & Safety

Bureau:
Family & Community Health

Union:
MPEA

Band/Grade:
5

State Application Required:
Yes

Salary:
$18.47 - $23.09

Salary Unit:
Hourly

Additional Salary Information: Depending on qualifications and internal equity.

Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules.
Conditions of the training assignment will be stated in writing at the time of hire.

Special Information:
Do you have experience in Information Technology and helping people? Do you want to make a difference? This position is a Computer Support Specialist at the Department of Public Health and Human Services . We are looking for employees who can help us to provide services to promote healthy people, healthy communities.

For this position we offer yearly benefits , which include:
A contribution of $8,796/year towards health, life, dental, and optional vision insurance;

Choice between two defined retirement benefit plans and an optional 457(b) deferred compensation;

Fifteen days paid vacation, twelve days sick leave, and ten paid holidays.

Successful applicant(s) will be subject to:
Criminal History Background Check

Duties:
This position is responsible for

providing expert technical computer and application support and

incident management for Women, Infants and Children (WIC) employees, contractors, and vendors;

performing computer operations functions; and,

designing, developing, implementing, upgrading and maintaining WIC websites and intranet sites.

Competencies:Required for the first day of work:
Working Knowledge of Networks, Mainframe, Mid-Tier and PC Computers, Servers, Peripherals and Other Computer Hardware;

In-Depth Knowledge of Computer Software, its capabilities, interoperability and compatibilities;

Basic knowledge of Databases (e.g. SQL, RBASE, ACCESS and Oracle);

In-depth knowledge of internet tools (web browsers, web authoring programs, layouts, navigation, graphic design, etc.);

Working knowledge of HTML, JSP, PHP, database integration, SSI scripting, Java, .NET, image mapping and FTP;

Working knowledge of security for computers, networks and web based applications;

Working knowledge of rules and regulations regarding websites (disability regulations, legal disclaimers, proper content, etc.);

Working knowledge of JCL, TSO, CICS, RS6000/Unix;

Extensive Customer Service Skills. Able to handle hostile customers in a positive manner;

Advanced Computer Skills. Able to trouble shoot a variety of computer problems quickly and accurately;

Effectively communicating both verbally and in writing to diverse groups; and,

Developing project plans; technical writing and report preparation;

Education/Experience:
Bachelor’s degree in computer science, technology, software engineering, network administration, computer programming, or web programming/administration AND;

One year of job-related work experience in the information technology field to include computer help desk support.

Other equivalent combinations of education and experience will be considered on a case-by-case basis

Supplemental Questions: None Required

Additional Materials Required: None Required

State of Montana - 20 months ago - save job - block
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