Computer Support Tech I
Children's Hospital Boston - Boston, MA

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Exciting Opportunity for a Computer Support Technician at Boston Children's Hospital.

Under the direction of a supervisor or manager in the IT Operations group, supports end users as well as less experienced Computer Support Technicians , often providing high level assistance in specialized or contentious situations. Assists users by promptly answering questions or resolving problems pertaining to computers, related to both hardware and software. Assists teammates by providing tools that streamline the support process, by coaching, and by pitching in during emergencies. Demonstrates indepth knowledge necessary to support users both over the phone as well as at the desk side. Acts as a resource to less experienced Computer Support technicians. Provides positive and effective customer service. Proactively visits customers to build trust and cooperation. Analyzes system applications and defines information systems requirements. Actively searches out areas for service improvement and offers suggestions. Prepares formal management reports detailing support needs and outcomes. Able to represent manager or supervisor at meetings, during crises, and or as interim leader for vacation coverage. Able to oversee larger projects or tasks and coordinate other team members. Assists in specifying and delivering appropriate communication or training for end users and or teammates

Work requires familiarity with popular operating systems, Windows or Mac OS, and commonly used software, such as Microsoft Office, Acrobat Reader, and an email client. A Bachelors degree is preferred but not required. Prior experience providing computer support is preferred but not required.Work requires the analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles. Work also requires the ability and desire to master new applications and technology on a continual basis.Work requires excellent verbal and written communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions. Prior customer service experience is preferred but not required.

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How do you measure success? At Boston Children’s Hospital, it’s measured in patients treated, parents comforted, and teams...