Manages Athletics IT telephone support help desk and provides front-line hardware and software support and troubleshooting for Athletics computer systems. Provides on-site analysis, consultation, and problem solving assistance; supports mobile devices, including Android, iOS, and Blackberry operating systems; and assists security administrator in maintaining computer security by syncing and approving updates via Windows System Update Service and in managing computers in Symantec Endpoint Manager. Provides training and manages hourly staff and assists Athletics staff in setup and maintenance of their central IU computer accounts.
Qualifications: Review your qualifications prior to applying to ensure that you meet the minimum qualifications for the position. Resume and cover letter required.
REQUIRED: Associate’s degree in computer science or a closely related field and one year of experience working with a computer network.
Directly-related work experience may be substituted at a ratio of two years of progressively more responsible experience for each year of education.
Working knowledge of Windows Operating Systems (7 & 8), familiarity with OS X Operating Systems, and computer hardware knowledge. Familiarity with mobile devices including Android, iOS, and Blackberry; familiarity with MS Office 2010 and 2012; HTML familiarity; and experience with video hardware and software. Good customer service skills, including the ability to interact with coaching and support staff in extended consultations.
Preferred: Two years of experience working with a computer network and familiarity with SCCM.
Apply by May 13, 2013.