Computer Support Technician (Houston, TX)
SupportChoice - Houston, TX

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We are looking to hire Computer Support Technicians that are capable troubleshooting and supporting customers via remote software. The technician will be handling more than one session at a time and take phone calls when needed. This is a call center environment.

Typical jobs you will perform:

- Virus/Spyware removal

- PC tune-ups

- Basic software installation

- Printer installation and troubleshooting

- General Windows XP, Vista, and 7 troubleshooting

- Home networking setup

- Online backup consultation

- Email setup

- Digital camera and iPod setup

You must be proficient in all these areas and especially in removing malware (down to the registry level). For example, you should be able to remove all virus and spyware infections from a computer in under 2 hours.

Without physical access to the computer. You will also talk with customers either by phone or chat while you solve their issue.

HOW YOU WILL PROVIDE SUPPORT

1) Customer calls our 1-800 number for support

2) Technician answers the phone and looks up customer’s account in the CRM

3) Technician diagnoses the problem over the phone

4) Technician provides customer with a link to start the remote desktop session

5) Technician fixes the computer issue and disconnects the remote access session

6) Customer leaves a review for the technician that shows up on his profile

7) Technician is now available to help the next customer

JOB LOCATION

You will work in a nice office building near the Galleria.

JOB REQUIREMENTS

- Have 2 years of relevant computer support experience

- Pass a background check

- Pass a computer skills test

- Be fluent in English

- Be authorized to work in the United States

- Must be personable and communicate well with customers

- Previous use of remote access software is a plus

PAY AND HOURS

- $12.50 per hour

- Medical, dental, and vision benefits available

- 40 hours per week

- Start date is immediately

SupportChoice - 17 months ago - save job