Computer Support Technician
State of Montana - Helena, MT

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Job Listing Detail

Position Title:
Computer Support Technician

  • Applications must be received by Midnight Mountain Time on the closing date.
Listing Number: 10241-1380

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For more information contact:
State Agency:
Justice

PO Box 201404

Helena , MT
59620-1404

Phone: (406)444-7077

Fax: (406)444-1887

TTY: Montana Relay Service at 711

E-mail: dojapps@mt.gov

  • OR -
Local Montana Job Service Workforce

Position

Number(s):
41129053

Openings:
1

Location(s):
Helena

Job Status:
Full-Time Permanent

Shift:
Varied Shifts

Date Posted:
5/8/2013

Closing Date:
6/7/2013

Department:
Justice

Division:
Justice Information Technology Services

Bureau:
Information Technology Services

Union:
000

Bargaining Unit:
NA

Band/Grade:
4

State Application Required:
Yes

Salary:
$27,040.00 - $29,120.00

Salary Unit:
Yearly

Additional Salary Information: Salary negotiable depending on qualifications and salary of existing employees.

Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules.
Conditions of the training assignment will be stated in writing at the time of hire.

Applicant Pool: If another department
vacancy occurs in this job title within six months, the same applicant pool may
be used for the selection.

Special Information:
The Montana Department of Justice is an equal opportunity employer.Women and minorities are under-represented in this position and are encouraged to apply.

BENEFITS: Upon date of hire, employees are eligible for state paid premiums toward employee “core” medical, dental, and basic life insurance coverage. Dependent coverage and supplemental options are also available. Employees earn 15 working days of annual leave, 12 days of sick leave and 10-11 paid holidays each year. Membership in a Retirement System with a state contribution begins upon the first day of employment (vesting criteria applies). Flexible schedules may be considered.

APPLICATION PROCEDURES:
Complete a Montana State Application Form on-line or submit a hard copy to the Department’s address on this announcement.

Your application will be used to evaluate your written communication skills.

A Resume and Cover letter must accompany application in order to be considered.

Additional materials, references or information submitted by the applicant but not requested by the employer will not be considered.

The selection procedures to be used in evaluating the applicants’ qualifications may include, but are not limited to, an evaluation of the application, a structured interview, performance tests, and reference/background checks. The successful applicant will be fingerprinted and must successfully pass a background and reference check.

If a degree was required and used to qualify for the position, the successful applicant must furnish official transcripts.

The DOJ Service Help Desk operates 24x7 customer support. The successful applicant may be required to be on-call on a rotational basis. The work shift for this position is Monday – Friday 9:00am – 6:00pm or could become Sunday – Thursday 12:00am – 8:00am depending on agency needs.

Successful applicant(s) will be subject to:
Criminal History Background Check
Driving Record Check

Duties:
This position is the first point of contact for all DOJ employees who require technical support. Performs troubleshooting, problem solving, system enhancement and modification work to maintain DOJ information and communication systems. Provides technical support to system users and responds to troubleshooting and coordinating resolution of user problems. Extract, manipulate and disseminate information stored in a variety of criminal justice information systems. Perform data evaluation, system maintenance and quality control activities.

Must have a valid driver’s license and meet the qualifications to operate a department vehicle or personal vehicle for department business, required by state and department policies.

Physical demands include the ability to occasionally lift equipment typically weighing up to 35 pounds, to operate a handcart or dolly, and to use standard computer tools. Must also have the ability to work in an environment with various electronic components.

Competencies:
This work requires knowledge of computer science including electronic communication systems; database utilization; computer troubleshooting and problem solving methods and techniques; mainframe, mid-range, and microcomputers and peripherals; and printers, communications equipment and associated software. The position also requires knowledge of data quality control and system auditing methods and techniques. Knowledge of SNA/3270 and TCP/IP communications equipment; federal and state statutes concerning criminal justice information systems; the organization and operation of criminal justice agencies in Montana; criminal record keeping systems; privacy and security laws, rules and policies; Department of Justice rules, regulations, policies, and procedures; maintenance and security related functions; public relations principles; and governmental record keeping requirements and practices.

The position requires the ability to analyze and resolve computer operational problems; plan work and estimate resources needed to accomplish assigned tasks; work under minimal supervision; exercise sound judgment making decisions; follow written and verbal instructions; communicate effectively verbally and in writing; maintain effective working relationships; and maintain positive relationships among diverse groups. The successful applicant is required to obtain certification in the Criminal Justice Information Network (CJIN) within 6 months of employment.

Education/Experience:
The above knowledge, skills and abilities are usually acquired through a combination of education and experience.

1 year of customer service and 1-2 years of computer experience

Associates degree in computer or criminal justice related fields and 6 months of customer service experience (examples troubleshooting, repairing computer systems, programming or networking)

1 year of Law enforcement or CJIN experience and 1 year of customer service (examples Dispatchers, sworn Law Enforcement officials, users with current or recent CJIN certifications)

Other combination of education and experience will be evaluated.

Supplemental Questions: None Required

Additional Materials Required:
Cover Letter
Resume

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