Computer Systems Analyst
DatamanUSA, LLC - Baltimore, MD

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Job ID: 2153331

Job Title: Computer Systems Analyst

Job Location: Baltimore, MD - 21244

Job Type: CTH

Job Duration: 08 Months

Minimum Qualifications:
  • Senior Analyst with BS degree or experience in lieu of education (10 + years)
  • 5+ years Experience in production operations settings, monitoring production jobs and interfaces
  • Ability to read and understand Interface Control documents, Requirement Documents, System Design Documents, and other development documents and able to translate upcoming changes into an operations support model.
  • Knowledge of systems development life-cycles (SDLC), ability to work with developers, business analyst and testers.
  • Self driven, motivated, leadership and results oriented
  • Excellent verbal and written communication skills; good meeting facilitation
  • Ability to develop Standard Operating Procedures (SOP), Detail Work Instructions
  • Develop and maintain root cause analysis and create custom reports to fulfill customer requests
  • Ability to think beyond and come-up with process improvements and value creation
  • Must possess sharp attention to detail, have proven organizational skills (time management and prioritization), and also employ a rigorous process for all follow-up / coordination activities
  • Strong Problem Solving abilities (Problem Management)
  • Facilitates multi-party calls to address scenarios that cross boundaries between CMS and their CMS Contractors
  • Conducting One-To-One session with all associates, tracking issues & concerns raised – forwarding the details to respective department
  • CMMI Environment
  • Share Documents System (SharePoint), Presentation (PowerPoint), and Business Process Modeling (Visio or a Business Process Modeling tool) / Process Oriented
  • Works well under pressing deadlines and handling systems Crisis Management
  • Willingness to be "on-call" in rotation environment (evenings, weekends and/or holidays)
  • Rational Database Knowledge
  • Project Management / Project Scheduling
  • Change Management / Change Request
  • Helpdesk / Customer Service / Call Center Environment experience.
  • System or Financial Issues Resolution (end to end process)
  • Must be able to obtain a Position of Trust designation.
Preferred Qualifications:
  • Knowledge of Business Intelligence Tools: MicroStrategy and Crystal Reports (or other Business Intelligence Tool) a plus.
  • Knowledge of Helpdesk/Call Center Tools: Remedy and NGD (or other similar tools)
  • Knowledge of CMS Systems (PECOS, NLR, NPPES) a plus
  • Experience with MS Access, MS PowerPoint, MS Word, (Expert) MS Excel and Acrobat
  • ITIL certification or Six Sigma Certification a plus
  • Experience with CMS / HITECH (or other CMS Quality Initiatives Programs) a plus.
  • Experience with Face to Face Customer Interactions
  • Must be able to obtain a Position of Trust designation
  • Experience with Mainframe systems