The Call Center Operators are the focal point for problem resolution and is the first user contact for desktop and LAN problems. A good tech will have the following skills:
Provides Tier 1 level troubleshooting, submits trouble tickets into Remedy software application, and escalates unresolved tickets up to appropriate shop for action. Recognize trouble call patterns and alert engineers of potential network problems. Communicate via telephone and email to correctly diagnose customer problems. ...
Engineering Systems Solutions - 30+ days ago
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