Computer Technical Support Consultant III (UCP 8) - Repost
University of Connecticut - Storrs, CT

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Position Summary

The Center for Health, Intervention, and Prevention (CHIP), is seeking a highly skilled Computer Technical Support Consultant to direct IT operations and set strategic initiatives in cooperation with CHIP's Director and Associate Director. We are seeking an IT professional who is motivated by working in an academic research environment, supporting CHIP's IT mission (please see http://www.chip.uconn.edu/it-support/).

Under the supervision of CHIP's Directors, the successful candidate will provide advanced computer hardware, network, and software installation and support, and provide consultation services to the faculty, staff and students within the Center. The candidate must be an individual with strong technical and communication skills who will analyze, design, develop, and maintain the CHIP IT infrastructure.

This position is currently responsible for the supervision of a Computer Technical Support Consultant I and the duties associated with that position.

Duties and Responsibilities Include: Provides technical and administrative coordination and leadership for CHIP's IT department; resolves complex software, hardware, network, systems integration and/or related IT problems, as they pertain to CHIP's research projects and initiatives; takes a leadership role in identifying, investigating, and correcting existing or potential technical or procedural problems; and directs the selection, acquisition, and installation of new technology as needed to support CHIP's research personnel; develops, recommends, and implements IT guidelines and procedures for the Center consistent with University policy, as approved by CHIP Directors; develops and implements CHIP disaster recovery plan (including documentation, system backups, and system redundancies as deemed necessary); implements and monitors data security protocols and access control mechanisms; develops IT services to provide CHIP researchers with the technology resources required to deliver cutting-edge health behavior and health behavior change interventions, and to supplement existing research processes whenever possible; maintains communication with PIs, research staff and CHIP Directors to coordinate IT aspects of current and proposed CHIP research projects; when necessary, collaborates with other University departments and UConn IT on problems, solutions, implementations and services related to IT; under the supervision of the CHIP Directors, creates and effectively manages CHIP IT budget; hires, trains, and supervises IT staff and students (work-study and/or student labor); performs other duties and responsibilities as needed and required.

Qualifications

Minimum Qualifications:

1. Bachelor's degree in Computer Science or related field, or equivalent combination of education and training and three to five years of highly technical and progressively responsible experience.

2. Substantial experience, in a technical role, with the following:

- Deploying or managing large scale server virtualization environments, including administration and design of server, storage, and network environments.

- Working knowledge of design and administration of a Storage Area Network.

- Experience with Microsoft Active Directory, Microsoft Exchange Services, Windows Software Update Services (WSUS), Microsoft SQL Server, Internet Information Services (IIS), and Microsoft Windows Deployment Services (MDT, SCCM, Ghost Solution Suite).

3. Understanding of database design concepts and operational knowledge of object-oriented programming and script languages.

4. Ability to organize workloads, problem solve challenging IT issues, and work effectively in a fast-paced and occasionally high-pressured environment.

5. Strong oral and written communication skills.

6. Demonstrated ability to work well with a variety of people.

7. Demonstrated ability to work independently with minimal supervision and collaboratively as a team member.

Preferred Qualifications:

1. Working knowledge of Microsoft Windows Server & Desktop Operating Systems, Linux Operating Systems (Most popular distributions), and MAC OS X.

2. Familiarity with Microsoft System Center Configuration Manager (SCCM), Forefront Endpoint Protection (FEP), MySQL Server, and Apache Web Services.

3. Certifications from Microsoft and/or VMware relevant to this position.

4. Experience working in health-related IT.

5. Experience working in an academic and/or research environment.

6. Experience with small server room/data center design, repair, and maintenance.

7. Prior supervisory experience.

Appointment Terms

This is a full-time, twelve-month, permanent position with a competitive benefit package. The salary range is in the mid- to high $60Ks. This position has a target start date to start as soon as possible.

To Apply

Please apply online by 3/8/13 using Husky Hire to upload a cover letter, resume and a list of three professional references to Search #2013352. The University of Connecticut is an EEO/AA employer.

This job posting is scheduled to be removed at 11:59 PM eastern on 3/8/2013.

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