To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Primary/Essential Duties And Responsibilities
[The primary duties that must be performed within this position, only by the employee. Includes the most important aspects of the job—whether performed daily, weekly, monthly or annually or that may occur at irregular intervals.]
Include the following:
Other duties may be assigned.
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
Enters commands and observes system functions to verify correct system operation.
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Instructs users in use of equipment, software, and manuals.
Recommends or performs minor remedial actions to correct problems.
Coordinates activities with network services, or other information systems groups.
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
Replaces defective or inadequate hardware components and software packages.
Refers major hardware and software problems to service personnel for correction.
Secondary Duties And Responsibilities
[Duties performed that are a regular part of the job, but less important/essential than those identified above. These may be assigned to other employees if needed. What may be considered “routine” will vary depending on the job level (e.g., managerial, professional, administrative, clerical)]
Include the following:
Other duties as may be assigned.
International Education Corporation's history dates to 1982 when United Electronics Institute was founded in Los Angeles County, California....