Concierge Associate
CustomMade - Cambridge, MA

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Custom Concierge

CustomMade , a Google Ventures company is well on our way to becoming the go-to marketplace for all things custom. We’re building a team of talented, results driven individuals to help us take our marketplace to the next level. As a member of our Buyer Success team you will utilize your excellent verbal and written communication skills to educate consumers on the CustomMade marketplace. You will gain a deep understanding of the internal and external systems and processes in place at a dynamic, quickly growing two-sided online marketplace.

Opportunities are available for both full-time and part-time positions, with special consideration given to candidates with flexible schedules (evenings and weekends).


Engage with a portfolio of potential Buyers to facilitate a seamless experience from initial post through Creation completion
Assist in refining the Buyer’s vision for their Creation
Connect Makers best-suited with Buyers and work to streamline communication throughout the process of Creation
Maintain conversations with Buyers to ensure continued engagement and communication between the Buyer and Maker
Utilize CM’s internal systems to update project information

Overall, you will be able to make an impact, fast. The work you accomplish will directly correlate with the success of our company. You’ll quickly see your ideas and work live, on our platform and in daily business processes.

About You

Bachelors or Associate’s degree from an accredited institution
A minimum of 6 months customer service, promotional or outbound sales experience
Exceptional written and verbal communication
Familiarity with other ecommerce platforms (Etsy/Groupon/Fab/Gilt)
Experience with Microsoft Office Suite, basic Excel knowledge
Extremely detail oriented and able to thrive in a fast-paced environment
Technical acumen – ability to deeply understand a consumer web platform and translate experience to customers

Things that get us excited

Awesome people. Sorry, passionate, driven, quirky, awesome people
1-2 years of customer service or outbound sales experience
Bachelor’s degree from an accredited institution.
Experience in a fast-paced consumer-web environment
Track record of success in high call volume sales environment

About Us
CustomMade, a Google Ventures company, is changing the way people shop by making buying custom easier. We want to be an alternative to big box retailers by providing an online marketplace that connects consumers with artisans across the country. Take a look at our vision for this:

We are creating an experience where consumers can connect with an artisan maker to co-create something unique. Customers won’t see a shopping cart or checkout tag on our site. Instead they will meet thousands of makers who are thrilled about the prospect of creating something with them.

What you’ll get from us
We love our product. We love working together and going home with feeling that we accomplished something every day. Here is a look at how fast we have grown in 2012 (and how we like to have fun):

If you’re passionate about the custom revolution and think you have what it takes, please submit your resume directly through the site along with a paragraph on what you think it means to be part of the custom revolution.