Concierge
Intrawest Hospitality Management (Hotel & Lodging) - Mammoth Lakes, CA
Full-time, Temporary

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At the Westin Monache Resort, Mammoth contemporary elegance redefines mountain lodging. The Westin Monache is Mammoth Mountain’s only luxury, full-service hotel offering gracious hospitality, a majestic setting and Westin’s standard of excellence. The Westin Monache Resort, Mammoth is just steps from the vibrant hub of The Village where visitors can revel in the charm of Mammoth’s pedestrian-only village, alive with fine restaurants, boutique shops, exciting nightlife and year-round special events. The resort is also located adjacent to the village gondola with direct access to the mountain.

The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time.

JOB PURPOSE
To assist guests in obtaining requested itineraries prior to and during
their stay and to increase incremental revenue to the resort

ESSENTIAL JOB RESULTS
To perform this job successfully, an individual must be able to perform
each essential job result satisfactorily. The employee is responsible for
the following -job results-.

Maintains guest and homeowner relationships

By:
Calling guests in advance of stay, asking if they would like assistance
in obtaining additions their itineraries; being able to discuss the
adventures, community information, activities, events, etc, so that a
guest would choose to take additional services that would add revenue
opportunities that do not currently exist.

Maintains a relationship with resort and community vendors that provide
services for the guests

By:
Meeting them, providing necessary information for direct billing,
understanding the services that the vendors are providing.

Provides seamless billing for the guest and timely payment for the
vendors

By:
Working closely with the accounting team, maintaining accurate
records and an organized process to follow up on all accounts.

Creates a better guest and homeowner experience, and exceeding
expectations
By
Making it easy for the guests to move throughout the resort and
community with planned itineraries and reservations. One stop
shopping - one bill for the guest.

Provides assistance to the front desk staff
By
Answering phones and being accessible to the guests

Maintains a checklist of daily procedures
By
Logging all necessary information, following up with guests in house,
making necessary reservations for upcoming guests, applying charges
to folios and making sure all accounting practices are followed.

Provides information for the guests of the resort
By
Maintaining knowledge of the resort and its daily operations, providing
informational literature and dispensing information as requested by
guests

Maintains a near and orderly work station
By
Attending to detail, cleanliness and order of all guest service locations

Maintains a professional image and manner
By
Wearing the provided uniform, speaking to guests with a positive
attitude and pleasant demeanor.

Contributes To Team Effort
By
Accomplishing related results as needed.

QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

KNOWLEDGE REQUIRED
The knowledge, skill and ability an incumbent must have in order to
accomplish the job results and to perform the job duties.

Education: High school education

Prior Experience
Specific Experience: Guest service, sales, or hospitality
related field

Length of Experience: 1 year

Specific Certifications, Licenses Required:
None

SUPERVISORY RESPONSIBILITIES

This position has some responsibility for assisting, instructing, directing
or checking the work of others. It does not have any formal supervisory
responsibilities.

GENERAL LANGUAGE & REASONING ABILITY
Ability to read and interpret documents such as safety rules, operating
and maintenance instructions, and procedure manuals. Requires the
ability to apply common sense
understanding to carry out instructions
furnished in written, oral, or diagram form.

PHYSICAL DEMANDS
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly
required to walk; use hands to finger, handle, or feel; reach with hands
and arms; and talk or hear. The employee is required to stand or sit.
The employee is occasionally required to climb or balance; and stoop,
kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 25pounds, frequently
lift and/or move up to 35 pounds, and occasionally lift and/or move up to
75 pounds.

Specific vision abilities required by this job include close vision, and
ability to adjust focus. The incumbent is required to be mentally alert
while performing this job.

WORK ENVIRONMENT
The work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

Incumbent will work on computers and will be able to access guest
accounts, may at times be required to assist guests and homeowners
with luggage and belongings from lobby to room. May be required to
check guests in and out, use the phone, and have the ability to up-sell
comfortably.

Employees are held accountable for all duties of this job and other
duties as may be assigned.

The Westin Monache Resort is an Equal Opportunity Employer