Concierge
The Fairmont Washington D.C. - Washington, DC

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Previous customer related experience an asset

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Must possess a professional presentation

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Must possess outstanding guest services skills and sophisticated verbal & written communication skills

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Computer literate in Microsoft Window applications an asset

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively with fellow colleagues as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

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Frequent standing and walking throughout shift

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Occasional kneeling, pushing, pulling, lifting

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Occasional ascending or descending ladders, stairs and ramps

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Frequent standing and walking throughout shift

Visa Requirements: Must be able to provide valid work authorization for the United States. Concierge

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests' needs and make informed suggestions will ensure they have a truly memorable stay.

Hotel Overview:
Located in Washington's fashionable West End, The Fairmont Washington, D.C., Georgetown surrounds you with comfort and luxury. The perfect hotel for either business or leisure travel, The Fairmont Washington, D.C., Georgetown offers spacious guestrooms and the brilliant colors of nature found in the hotel's central garden courtyard, reflecting these tones throughout the property.

Summary of Responsibilities:
Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Assist guests with mail, messages, and any plans or arrangements they require
  • Assist with any plans or arrangements the guest intends to make during their stay
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Hcareers.com - 22 months ago - save job
About this company
125 reviews
Fairmont Hotels & Resorts is a Canadian-based operator of luxury hotels and resorts. Currently, Fairmont operates properties in 16...