Configuration Manager

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Configuration Management

Functional Responsibilities:
Configuration Management (CM) candidate will assist Configuration Management (CM) manager to perform the following functional responsibilities:
1. Serves as the technical leader for Service Asset and Configuration Management (SACM) for USSTRATCOM IT Infrastructure on the ITCC Contract:
• Establishes a SACM program that applies the concepts and principles of Information Technology Infrastructure Library (ITIL v3)
2. Participates requirements discussions with stakeholders and designs solutions:
• Serves as the liaison between CM managers and related IT Services such as Change, Release, Problem, Incident, Computer Operations, Logistics, Finance and IT Systems Support
• Identifies controls, records, reports, audits and verifies service assets and configuration items including versions, baselines, constituent components, their attributes, and relationships for all IT Hardware and Software and supporting service and license contracts
3. Serves as the architect for the CMDB data model:
• Role leads efforts to define criteria for Infrastructure Configuration Items (CI), relationships between CIs, and Naming Conventions. Recommends and implements changes to CMDB structure to support changing business needs
4. Directs regular housekeeping of the CMDB content, designs auditing processes and tools:
• Leads and performs CM Audits to check that the physical IT inventory is consistent with the CMDB and initiates necessary corrective action
• Provides reports to assess effectiveness of CM and recommends corrective actions
5. Interfaces with Remedy team:
• Stays current with Remedy team, ITSM, and related technologies
• Helps Remedy team to troubleshoot problems and serves as the Remedy Administrator as needed
6. Perform Back-up Draft Person Duties to create/change drawings for the baseline as needed and ensure that contractual standards are withheld. (Perform drawing audits to ensure baseline integrity).

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