The Technician-Configuration is responsible for installing and configuring hardware and software on a high volume of computers, printers and other products for customers on a daily basis.
Key Areas of Responsibility
Configure customers systems to their required specifications.
Test systems to ensure 100% quality.
Maintain minimum monthly productivity goals.
Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.
Ensure that customers receive the highest level of customer service.
Communicate issues concerning customer orders to the area Help Desk or Team Leader.
Adhere to safety procedures and guidelines at all times.
Responsibilities
Perform any additional duties assigned by management.
The general work hours will be 1:00pm to 9:30pm
It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
Overtime is to be expected and in some cases may be required
Lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 55 pounds of force occasionally (0-33% of the workday.) The buddy system must be utilized for loads weighing more than 50 pounds.
Lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 55 pounds of force occasionally (0-33% of the workday). The buddy system must be utilized for loads weighing more than 50 pounds.
Push and pull up to 10 pounds of force occasionally (0-33% of the workday.)
Stand and/or walk in combination for the duration of the workday.
Lift as required, squat, kneel and crouch to complete customer orders.
Qualifications
Minimum Qualifications
High School diploma or GED.
Other Required Qualifications
Analytical skills and the ability to solve problems
Ability to quickly learn about new technology and keep pace with an ever-changing industry
Ability to assemble and disassemble computer equipment, mechanically inclined
Obtain certifications and continually learn new technology.
Preferred Qualifications
A+ Certification
Knowledge of computer components and configuration of various types of computers, as demonstrated by previous experience building and installing computers
Basic knowledge of CDW’s internal systems
Job
Technical Computer Services
Primary Location
US-IL-Vernon Hills
Travel
No
Shift Differential
Higher hourly rate is paid for Second and Third Shift
CDW - 12 months ago
- save job
-
block
