Consumer Affairs Representative
FIJI Water - Los Angeles, CA

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Job Description:
FIJI Water, natural artesian water bottled at the source
in Viti Levu (Fiji islands), is the #1 imported bottled
water brand and the top selling premium bottled water in
the United States. The company is headquartered in Los
Angeles, CA, and operates a state of the art bottling
facility in the Fiji Islands. Yes, FIJI Water does come
from Fiji! FIJI's parent company is Roll Global LLC (www.roll.com)
a $2.5 billion consumer products corporation with ten
operating companies such as Teleflora, FIJI Water,
Justin Winery and Paramount Agribusiness (nuts and
citrus).
FIJI Water is seeking a bright, energetic person who can
act as our consumer affairs representative responding to
consumer inquiries and complaints via phone and email.
In addition, this person must have strong
mathematical/analytical skills to utilize on supply
chain improvement projects.

Responsibilities:
  • Managing consumer affairs hotline
  • Answer and record consumer inquiries and complaints
  • Manage return of suspect product for analysis
  • Perform product quality testing procedures on
returned product
  • Manage weekly international conf calls with plant to
relay complaints that have been raised
  • Work on supply chain improvement projects.
Job Requirements:
  • Able to converse orally with consumers in a
professional and courteous manner
  • Effective interpersonal relationship skills
necessary for interfacing with diverse work teams
  • Ability to handle Multiple tasks
  • Comfortable working in a complex, fast-paced work
environment
  • BS/BA degree
  • Strong math/analytical skills
  • Proven ability to meet deadlines
  • High attention to detail and strong time management
skills
  • Excellent written, oral, and presentation skills
  • Proficiency with Microsoft Excel
Req. Code : 4005
Division/Department : FIJI Water

FIJI Water - 23 months ago - save job
About this company
5 reviews
FIJI Water proves that it's hip to be square. The premium water, which comes from an artesian aquifer at the edge of a rainforest, is...