Consumer Compliance Policy & Outreach Officer
National Credit Union Administration - Selection, IA

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  • "The Partnership for Public Service Best Places to Work rankings for 2012 rank NCUA as 6th out of 22 comparably sized agencies."

    Invest in your nation's future, make a difference in your community...gain from the experience. At the National Credit Union Administration (NCUA) you're not just a number, working to make quotas or improve the bottom line, you have the opportunity to make a difference. NCUA is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States Government.
    • You must be a U.S. Citizen.
    • Suitable adjudication of background/Security Investigation is required.
    • A probationary period may be required.
    • This is a bargaining unit position.
    • Financial Disclosure forms required.
    • 20% travel is required.

    DUTIES: Duty Station Statement: Duty station is negotiable within the continental United States, however, Alexandria, VA is preferred.

    Relocation expenses are authorized for NCUA promotion eligibles relocating to Alexandria, VA only.

    As a Consumer Compliance Policy and Outreach Officer, you will:

    Serve as an agency expert on all consumer protection laws and consumer compliance regulations.

    Assist with the management of the NCUA fair lending examination and compliance assistance program, performing quality control reviews on fair lending examinations and off-site supervision contacts to identify trends and emerging compliance risks.

    Represent NCUA in working with the Consumer Financial Protection Bureau and other federal financial regulators to develop consumer compliance examination policies, programs, procedures, and examination questionnaires.

    Lead in the development, revision and maintenance of agency policy, manuals, guides, bulletins, instructions, interpretive rulings, supervisory documents, and other advisories related to fair lending and consumer protection laws and consumer compliance regulations.

    Provide input on consumer protection and consumer compliance educational and examiner training programs.

    Serve as Acting Director, Division of Consumer Compliance Policy and Outreach, as requested.

    Serve as an NCUA Consumer Assistance Center agent in cases of an emergency declared by the President, the NCUA Board, Executive Director, or their designee.

    QUALIFICATIONS REQUIRED: For the CU-14: One year of specialized experience equivalent to the CU-13 level in the private or federal service. Specialized experience is defined as experience serving as a senior specialist or the equivalent, in interpreting and applying consumer financial protection laws and compliance regulations; examining financial institutions for compliance with fair lending laws and regulations; analyzing and evaluating consumer compliance operations and programs at financial institutions; drafting examination reports and recommendations; and responding to program inquiries from internal/external customers.

    A Juris Doctor degree is preferred, but not required.

    You must meet the qualifications for this position by the closing date of this announcement.

    HOW YOU WILL BE EVALUATED: Your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement. If you meet the qualification requirements, your application will be placed in one of three categories:

    Best Qualified

    - Applicants possessing experience that substantially exceeds the minimum qualifications of the position. Better Qualified - Applicants possessing experience that exceeds the minimum qualifications of the position.

    Qualified - Applicants possessing experience that meets the minimum qualifications of the position.

    Application of Veterans' Preference: The Category Rating process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the CU-09 level or higher.)

    Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

    Knowledge of consumer protection laws and consumer compliance regulations.

    Knowledge of fair lending laws and regulations.

    Ability to communicate in writing in order to draft examination reports, develop, revise, and maintain agency policy, manuals, guides, bulletins, instructions, interpretive rulings, supervisory documents, and other advisories related to fair lending and consumer protection laws and consumer compliance regulations.

    Ability to communicate other than in writing to respond to consumer compliance inquiries and establish effective working relationships with staff and stakeholders, etc.

    BENEFITS: NCUA participates in all Federal Benefits programs including but not limited to: Leave, Health Benefits, Agency Subsidized NCUA Savings Plan, Life Insurance, Retirement Benefits, Long Term Care and Flexible Spending Account.

    Explore the major benefits offered to federal employees at .

    OTHER INFORMATION: SALARY : Pay will be set using NCUA's Compensation policy.

    SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check status of your registration by visiting the Selective Service website at:

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