Consumer Direct Culture Champion
Teleflora - Oklahoma City, OK

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Job Description:
At Teleflora, we're proud to have been connecting
customers with the nation's best florists for more than
70 years. All of our floral arrangements are
professionally arranged by a local florist using only
the freshest flowers available, and each gift is
personally delivered in a vase - in most cases, the same
day you place your order - to ensure that it arrives in
premium condition, ready to be enjoyed immediately.
Headquartered in Los Angeles, California, Teleflora has
over 23,000 member florists throughout the U.S. and
Canada, with an additional 20,000 affiliated florists
outside North America. This extensive network, coupled
with our commitment to exceptional customer service,
means that when you send flowers from Teleflora, you can
be confident that you’re sending the best.
Teleflora is part of Roll Global a several billion
dollar private holding company with diverse interests
including FIJI Water, POM Wonderful, Teleflora,
Paramount Farms, Paramount Citrus and Suterra.
Teleflora is currently seeking a candidate who will
serve as a key change leader, champion and cheerleader
of Teleflora Consumer Direct culture and values, i.e. a
place where we expect great things to happen and where
we expect the best from team members.

Job Description:
  • Drives an intense focus on team member engagement
through the research, design, development, and
execution of initiatives. Partners with formal and
informal leaders to ensure that talent acquisition,
development plans and programs including
communication, incentive plans, service, reward and
recognition programs are designed to achieve the
company’s financial, strategic and cultural
objectives while creating a strong employer value
proposition.
  • Empower and coach people to be their best
  • Leads team member involvement and engagement through
a range of two-way communication channels to promote
and advocate the principles of the Culture of
Greatness
  • Translate strategy into practical interventions and
programs such as tenure, performance, motivation and
performance incentives, and cultural heroes.
Programs may include a Recognition and Rewards
Program, or a program to recognize Culture of
Greatness Heroes, i.e. individuals who illustrate
the key tenets of our Culture of Greatness
  • Collaborates with other business partners to develop
appropriate internal and external channels to
deliver effective team member engagement
communications across the Division
  • Evaluates the effectiveness of communications and
team member engagement opportunities and events by
gathering and acting on meaningful team member
feedback
  • Works closely with the internal communications
manager to ensure all information and messages are
congruent with the underlying ‘spirit’ of the
Culture of Greatness and help embed the culture
transformation.
  • Supervises inbound agents and drives performance on
team scorecards
Minimum requirements
  • Must be currently assigned to the Teleflora Consumer
Direct business unit
  • Phenomenal interpersonal skills to support, advise,
coach and influence others
  • Strategic and systems thinker with outstanding
written and verbal communications skills
  • Highly effective presenter and facilitator. Commands
attention and can manage group process during the
presentation. Can change tactics midstream when
something isn't working.
  • Strong analytical skills and ability to analyze
results using statistical techniques; demonstrated
success in translating research insights into
actionable recommendations
  • Ability to both provide sound advice and take
ownership of issues.
  • Strong organizational and excellent project
management skills
  • Committed to continuous self-development; completely
open to constructive feedback; owns developmental
opportunities and their corresponding resolutions;
maintains positive outlook at all times
  • Two years of related experience
Abilities required
  • Passionate about helping team members succeed;
obsessed with expecting great things to happen
  • Compassionate & friendly; has a genuine concern for
others, excellent listening skills, and an
intelligent yet down-to-earth voice that’s equally
likeable via written and spoken word.
  • Positive, energetic, committed, determined,
practical.
  • Learning agile – a highly learning agile individual
who adapts quickly in unfamiliar situations, thrives
amid utter chaos, is flexible and resourceful; and,
in times of uncertainty, takes charge, and figures
out the probable best next steps.
  • Acts quickly to take ownership of the solution and
to dive deep to get the improvement in place
  • Unconventional and innovative
  • Unafraid of constant change; embraces with
enthusiasm and eternal optimism
  • A diplomatic relationship builder with strong
professional presence and demonstrated ability to
influence others at multiple levels
Disclaimer
The above statements are intended to describe the
general nature and level of work being performed by
people assigned to this classification. They are not to
be construed as an exhaustive list of all
responsibilities, duties, and skills required of
personnel so classified. All personnel may be required
to perform duties outside of their normal
responsibilities from time to time, as needed.
Req. Code : 4204
Division/Department : Teleflora
Skills : Customer Service - > Call Center, Face-to-Face
Support

Teleflora - 11 months ago - save job - block
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About this company
30 reviews
Teleflora is the world's leading floral service offering the best choice in floral arrangements and convenient local delivery. Headquartered...