Consumer Financial Protection Analyst (Business Analyst)
Consumer Financial Protection Bureau - Washington, DC

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Do you want to be a leader in your field at the Consumer Financial Protection Bureau (CFPB) - a groundbreaking organization solely devoted to the economic strength and vitality of American Families? Do you want to challenge yourself and others? If you answer "Yes", then we have a career for you! CFPB professionals have unparalleled opportunities to expand horizons for themselves and for the nation. Be one of the founding members of an agency that will make a difference in the lives of everyday American families!

This position is located in the Consumer Financial Protection Bureau (CFPB) , Directorate of Supervision, Fair Lending and Enforcement.

  • This position is being filled under CFPB's excepted service authority.
  • Appointments under this authority will be made in the excepted service and do not convey competitive status.

    • Background investigation
    • U.S. citizenship

    DUTIES: The major duties of this position include:

    Consumer Compliance Subject Matter Expert and Procedure Development
    • Identifies process needs for examinations (e.g. field/desk examination manuals, tools and templates, software and calculation programs, risk assessment tools.).
    • Develops and implements process manuals for executing examinations. These manuals may address or include guidance, case law, and recent case studies in which new practices and/or precedents are applied.
    • Serves as a liaison with other CFPB offices, other regulatory agencies, the press, the financial services industry, and the public to provide advice on consumer protection and compliance issues as it relates to systems
    • Training subject matter expert for the Division. Has a major role in developing, coordinating, and monitoring a comprehensive training program for compliance personnel in the Washington or Regional Offices.
    • Makes presentations at conferences and meetings designed to inform internal and external stakeholders about emerging consumer protection and compliance issues in the financial services industry. May provide instruction for other Federal and State agencies, industry and consumer groups, and the general public. (As it relates to systems)
    Monitoring, Research, and Analysis Activities
    • Participates in projects related to financial consumer protection issues that require considerable data and information gathering. Contributes to responses and reports to Congress on consumer supervisory or regulatory matters, assists in the preparation of testimony, and responses to other inquires and advises senior management in areas of expertise.
    • Participates in research and quantitative and qualitative data analysis to support the development of consumer protection policy.
    • Uses research and analysis to prepare memoranda that keep management informed of trends and emerging issues in the financial services environment.
    • Participates in the design and maintenance of internal databases, information systems, and management reports used to analyze issues in support of the development and implementation of public policy and examination procedures, and the preparation of public presentations and Congressional testimony.
    • Uses research and analysis, including information gathered from previous examinations, current enforcement actions, and other regulatory agencies to set examination priorities.
    Regional/National Program & Coordination Oversight
    • Has a major role in quality assurance assessments of the CFPB examination program to analyze whether it is operating in an efficient and effective matter in accordance with the established policies, procedures, and regulations.
    • Monitors performance of regional offices, and performs quality assessments and operational reviews of regional offices.
    • Develops metrics and other quality measures or develops program assessment tools and conducting reviews using those tools.
    • Develops and presents findings and recommendations to management and communicates complex program requirements to key program managers.
    Information Knowledge Management
    • Gather information from business units using interviews or meetings
    • Relay information to Technology Integration to incorporate in the system design
    • Test the system through pilots and soliciting feedback from users

    QUALIFICATIONS REQUIRED: You must meet eligibility and qualification requirements within 30 days of the closing date.

    You must answer all job-related questions in the job questionnaire.

    Specialized Experience for the CN-53 level: To qualify at the CN-53 level, you must have one year of specialized experience at or equivalent to the CN-52 level in the Federal service. (For qualification purposes, the CN-52 level is broadly equivalent to the GS-12 level.) For this position, specialized experience may be defined as:
    • Experience assisting in applying laws and regulations applicable to consumer financial products, services, and practices; or
    • Experience analyzing financial industry trends involving depository financial institutions or non-depository financial institutions; or
    • Experience providing both written and oral communications to convey policies and procedures; or
    • Experience using research and quantitative and qualitative data to draft reports and identify trends concerning the status of specific institutions in the financial services environment; or
    • Experience designing, developing, testing, implementing, maintaining, and enhancing software systems.

    HOW YOU WILL BE EVALUATED: Your application includes your:

    1. Resume,
    2. Responses to the online questions,
    3. Required supporting documents;
    4. Cover letter (optional).
    Note: If a cover letter is submitted, it may be used to assess your qualifications.

    We use a multi-step process to evaluate and refer applicants:

    1. Minimum Requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position. If your application is incomplete, we may rate you as ineligible.

    2. Rating: Your application will be evaluated against your responses to the occupational questionnaire. You may also be further evaluated using additional assessment processes.

    Your application will be evaluated in the following areas:
    • Knowledge and experience in application of laws and regulations applicable to consumer financial products, services and practices.
    • Knowledge of depository and/or non-depository institutions with respect to consumer financial products and services.
    • Ability to communicate in writing to convey policies and procedures.
    • Ability to establish effective working relationships with internal and external stakeholders to resolve issues and accomplish strategic objectives (interpersonal skills).
    • Oral communication (e.g. deliver presentations).
    • Qualitative ability (gathering data though observations and interviewing and then interpreting relationships in the data)
    • Quantitative ability (analyzing data gathered through the SES such as key dates or values and summarizing and interpreting the data)
    • Knowledge of software systems design, testing, implementation, maintenance, and improvement.
    Category rating procedures will be used to rank and refer eligibles. Based on your responses to the online questionnaire, you will be assigned a score. Your score will determine in which of the three categories you will be placed: Categories A, B, or C. Under this process, veterans will be assigned to the appropriate category (without additional preference points) and then placed at the top of their category.

    Review your resume and responses carefully. Responses that are not fully supported by the information in your application package may result in adjustments to your score. A human resources representative will validate the qualifications of those candidates eligible to be referred to the selecting official. Your resume will be among the factors used in setting your pay, should you be made an offer of employment. Please ensure that it fully describes your experience as it relates to the position for which you are applying.

    3. Referral: If you are among the top qualified candidates, your application will be referred to a selecting official for consideration and possible interview.

    We recommend that you preview the online questions for this announcement before you start the application process.

    To preview questions please click here .

    BENEFITS: Our comprehensive benefits are among the most generous in the federal government. They include:

  • Challenging and rewarding work benefiting American consumers
  • Opportunities for development and advancement
  • Extremely competitive salaries
  • Access to comprehensive Federal health, vision, dental, life, and long-term care insurance programs
  • Additional access to CFPB-specific vision, dental, short- and long-term disability, and insurance programs while you work at CFPB
  • Ten paid holidays, 13 days of sick leave, and 13-26 days of vacation time each year
  • Accelerated annual leave accrual rates for non-executive staff and an increased annual leave carryover ceiling as compared to other federal agencies
  • Public Transit Incentive Program (PTIP)
  • Employee Assistance Program (EAP)
  • Emergency Child Care Access (Contracted Service)
  • Alternative Work Schedule and Telework access
  • The CFPB offers its own FSA Program. As a result CFPB employees are not eligible to participate in FSAFEDS. If you are currently participating in FSAFEDS and you accept a position with CFPB, in order to continue participation in a FSA for the year you must enroll in the CFPB FSA program. You are eligible to incur expenses against your FSAFEDS account(s), up to your separation date from your current agency. In addition you will have until April 30 th of the year following your separation from your current agency to get the expenses that were incurred, reimbursed through FSAFEDS. Any balance that remains in your FSAFEDS account after all eligible expenses have been incurred and reimbursed will be forfeited. Due to IRS regulations, you are not able to transfer your FSAFEDS contributions into a CFPB FSA Account. If you have questions please contact FSAFEDS at 1-877-FSAFEDS.

  • We may select from this announcement or any other source to fill one or more vacancies.
  • This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau.
  • All candidates will be considered without regard to any non-merit reasons such as race, color, religion, sex, age, national origin, lawful political affiliation, marital status, disability, sexual orientation, protected genetic information, parental status, membership in an employee organization, or other non-merit factors.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with Selective Service System or are exempt from having to do so.
  • Relocation expenses will not be paid.
  • Ethics: CFPB employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at In addition, CFPB employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Bureau of Consumer Financial Protection (5 CFR 9401), which, among other things, prohibit an employee or the employee’s spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by CFPB. CFPB’s regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the CFPB ethics regulations and a summary of the regulations at Questions regarding these requirements and prohibitions should be directed to the CFPB Ethics Office at

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