Consumer Fraud Specialist
Groupon - Chicago, IL

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In this role you will work closely with all Risk Management teams to ensure that Groupon, its Merchants, and its Consumers are protected from financial loss.

Responsibilities will include, but are not limited to:
Investigation and resolution of Groupon’s chargeback requests from credit card partners
Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, the fraudulent generation of referral credit, or disingenuous complaints
Improvement of logical rules surrounding Groupon’s fraud protection systems
Collaborative work with Risk Management teams responsible for preventing merchant fraud and for recouping written-off funds Requirements:

Bachelor's degree
1-3 years experience in retail or online business
Experience in fraud, collections, or risk management
Team player who thrives in fast paced and high profile environment
Effective written and verbal communication skills
Excellent time management skills
Ability to self-start and self-direct in an unstructured environment

Groupon is an Equal Opportunity Employer
Requisition ID 4334

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