Consumer Relations Representative
Fender Musical Instruments Corporation - Scottsdale, AZ

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Fender Musical Instruments Corporation (FMIC) has an immediate need to add Consumer Relations Reps to our Scottsdale, AZ team.

Our consumers are the reason we’re all here. Our Consumer Relations team has the critical role of communicating directly with our end consumers and is entrusted with the responsibility of providing sales and outstanding customer service support via all available media. An average day includes fielding inquiries (regarding product specifications, product performance, product application, product pricing and product availability), supplying historical information for all FMIC brands, and evaluating and troubleshooting possible product performance issues. The team answers questions, performs research, and recommends and sells solutions, all with a patient, diplomatic and friendly attitude and demeanor.

Additional responsibilities include:
Inputting sales orders into SAP

Tracking orders and shipments in SAP and online through all carriers

Researching internal systems for reconciliation and handling account adjustments

Guiding consumers to Authorized Fender Warranty Service Centers when necessary

Coordinate with consumers, dealers, authorized service centers and our Factory Repair Department to resolve customer service and product performance issues/disputes involving defective and damaged products

Maintaining a call issues and resolutions records database and refer consumers to a myriad of non-FMIC resources to assist with their product, aftermarket parts or informational needs

Requirements include:
  • High School Diploma, college courses preferred
  • 3+ years musical instrument retail sales and/or customer service experience
  • Extensive guitar and electronic product parts knowledge a plus
  • Strong working knowledge of all FMIC product lines a plus
  • Ability to communicate through phone and email descriptively and effectively
  • Excellent Microsoft Office skills
  • SAP knowledge a huge plus
  • Ability to problem-solve and work effectively in a fast paced environment
  • Must be detail oriented with strong organizational skills
  • True team player with a passion for music!
Fender Musical Instruments Corporation (FMIC) is a leading, global musical instruments company whose comprehensive portfolio of brands includes Fender®, Squier®, Guild®, Tacoma®, Gretsch®, Jackson®, Charvel®, EVH®, SWR® and Groove Tubes®, among others. Fender® instruments include the Telecaster®, Stratocaster®, Precision Bass® and Jazz Bass® guitars. For more information, visit .

In 2007, FMIC acquired KMC Music, one of the largest independent U.S. distributors of musical instruments and accessories. In 2011, KMC Music and Musicorp united their sales and catalog divisions as KMCMusicorp, creating a leading wholesaler of musical instruments, accessories and lighting equipment. KMCMusicorp produces and/or distributes Ovation®, Takamine® and Hamer® guitars; Latin Percussion®, Gretsch® Drums, Gibraltar® Hardware, Toca® Percussion, Sabian® cymbals and Genz Benz® amplifiers and more. For more information, visit .

FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together.

Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

About this company
25 reviews
Leo Fender wanted to craft an instrument that was as functional as it was easy to use. It was a primitive-looking object that was tough as...