Job Description |
Consumer Sales Manager - Jacksonville - 3138
Job duties include but are not limited to the following:
• Manage team of licensed insurance agents in the BlueDirect multi-cultural contact center (telesales, chat, email, social media) environment to sell both individual and small group health insurance plans
• Provide sales coaching and motivation in order to exceed sales goals
• Collaborate with internal business partners to optimize sales and to remove barriers
• Ensure team performance results in a balanced scorecard of efficiency and effectiveness
• Create and execute sales plans for Direct to Consumer sales
• Demonstrate change leadership and foster an environment of continuous improvement.
• Drive customer and agent satisfaction in a fast-paced environment.
• Manage team adherence to compliance, BCBSF selling methodology and Key Performance Indicators.
• Bachelor’s degree in Business, Marketing or equivalent work experience
• 6+ of commensurate work experience
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Call center experience to include call monitoring, management to Key Performance Indicators, agent coaching and training.
• Demonstrated sales management experience, i.e., business to consumer and/or business to business
• Strong consultative, analytical, communication and process improvement skills
• Ability to work flexible shifts to include evenings until 9:00 p.m. and Saturdays and Sundays on a rotational basis.
• Understanding of call center tools including Telephony systems and CRM.
Business Specific Criteria (preferred skills):
• Health insurance sales experience in the individual and small group insurance market
• Six Sigma Belt (either Orange, Red, Green, Blue or Black)
• Training experience
• Life and Health insurance license State of Florida (215 or 218) or the ability to obtain in 90 days from employment.
Primary Location Jacksonville
Organization Blue Cross Blue Shield of Fla
Posting Deadline Ongoing
Blue Cross Blue Shield of Florida - 9 months ago
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