General Job Information
Pay Plan, Series & Grade: DS-0301-12
Salary Range: $67,600 - $86,482
Opening Date: April 18, 2012
First Screening Date: April 28, 2012
Closing Date: Open Until Filled
Tour of Duty: 8:00 AM - 5:00 PM
Area of Consideration: Open to the General Public
Promotion Potential: None
Number of Vacancies: One (1)
Agency: Department of Insurance, Securities and Banking
Duration of Appointment: Career, Full-Time
Collective Bargaining Unit (Union): This position is in the collective bargaining unit represented by AFSCME 2743 and you may be required to pay an agency service fee through direct payroll deduction.
Brief Description of Duties: The incumbent is responsible for providing a wide range of consumer advocacy services in the administration of DC government laws and regulations concerning complaints and/or allegations concerning financial services products and services in the insurance, securities, and banking industry sectors. The incumbent employs various techniques in determining whether statutory violations have occurred. More specifically, the incumbent acts as a consumer advocate engaged in receiving and responding to public inquiries. Provides assistance and information to consumers. Responds to consumer complaints/disputes regarding actions of financial services products and service providers, and allegations of violations of the insurance, securities, and banking laws. Researches and studies particular financial products, practices,and services on behalf of clients to determine resolution and/or provide advice.
Education Requirement: Bachelor's degree is preferred.
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.
Substitution of Education: A substitution of education for required experience will be allowed as defined in OPM's Qualification Standards. However, in order to receive credit, applicants must submit official proof of educational attainment at the time of application.
Time-in-Grade Restrictions: Time in grade restrictions must be met by the closing date of this vacancy announcement.
Submission of Ranking Factors: The following ranking factors will be used in the evaluation process. All applicants MUST respond to the ranking factors. Please respond specifically to the ranking factor(s) by either typing directly into the free form area provided or by pasting from a text document. Please describe specific incidents of sustained achievements from your experience that show evidence of the level at which you are applying. You may refer to any experience, education, training, awards, outside activities, etc. that include the degree to which you possess the job related knowledge, skills and abilities described in the ranking factors. The information given in response to the ranking factors should be complete and accurate to the best of your knowledge. FAILURE TO RESPOND TO ALL RANKING FACTORS WILL ELIMINATE YOU FROM CONSIDERATION.
Ranking Factor #1: A comprehensive knowledge of DC government laws, regulations, and procedures of the Department and other related agencies affecting financial market regulation and consumer protection.
Ranking Factor #2: Ability to deal effectively with problems involving several variable using well developed analytical and evaluative skills to define problems, gather facts and draw valid conclusions in providing responsive services and assistance to consumers resenting complex problems/complaints for resolution.
Ranking Factor #3: Skill in oral and written communications in order to present and convey intricate information and prepare factual, concise and clear reports and/or instructional materials.
Ranking Factor #4: Skill in inter-personal relationships to deal effectively with often irate consumers and/or resistant financial services entities.
Conditions of Employment
Working Conditions: The work is performed in an office setting.
Physical Effort: The work is sedentary in nature. Typically, the incumbent works at a desk, in an office setting and interacts with others wo do likewise. No special physical demands are required to perform the work.
Displaced Employee Priority Placement: Eligibles for the District of Columbia's Displaced Employee Program (DEP) and Agency Reemployment Priority Placement Program (ARPP) will be given priority consideration for this position if found qualified.
Employee Benefits: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon reemployment.
A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than in the Senior Executive Attorney Service (SEAS), who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.
Information to Applicants
Veterans Preference: Applicants claiming veterans preference must submit official proof at the time of application.
Drug-Free Workplace: Pursuant to the requirements of the Drug-Free Workplace Act of 1988, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of or a plea of guilty to a violation of any criminal drug statute occurring in the workplace.
How to Apply
Where to Apply (Judiciary Square): D.C. Department of Human Resources (DCHR) Job Center located in the South Lobby at 441 - 4th Street, NW, Washington, D.C. 20001. All inquiries should be directed to HR Answers at (202) 442-9700.
Disposition of Resume: Resumes received outside the area of consideration and/or after the closing date will not be given consideration. You must resubmit your resume to receive consideration for any subsequent advertised position vacancies. For the purpose of employment, resumes are not considered job applications. Therefore a DC 2000 job application or online job application is required to be submitted.
Posting Cancellation: A non-competitive selection of an eligible candidate from the Agency Reemployment Priority Placement Program (ARPP) or the District's Displaced Employee Program (DEP) will result in the cancellation of this announcement.
Job Offers: Official Job Offers are made by the Department of Insurance, Securities and Banking Only.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer.
Equal Opportunity Employer: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Notice of Non-Discrimination: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived: race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, disability, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.
Government of the District of Columbia - 19 months ago