Contact Center Fulfillment Representative
University Federal Credit Union - Austin, TX

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Job Summary:

Under general supervision, provide high-quality administrative support to the Contact Center Team and

Management as well as fulfill requests being received through, fax, mail, email, MR+ tickets and other media outlets.

  • Answer calls routed to business support departments and transfer to appropriate staff member; maintain a log for any work done in Email, Fax, Mail, MR+ or Wires. Perform general administrative duties to include but not limited to: photocopying, faxing, emailing, reviewing and editing of documents, filing and record keeping.
  • Communicate with internal employees and external members through, email, phone, fax and other appropriate channels.
  • Prepare various correspondences from rough draft to final draft after research has been completed.
  • Utilize tools, systems and processes to update relevant information related to members, i.e. address changes, etc.
  • Perform various functions when a member of business support is absent, including assigning tasks and responsibilities, managing personnel, and keeping track of business support records.
  • Performs other duties as assigned.
Position Requirements:
  • High school diploma or equivalent required.
  • Minimum six (6) months call center experience highly preferred.
  • Minimum six (6) months sales or related experience required.
  • Six (6) months or more of demonstrated proficiency utilizing applicable software required.
    • Able to effectively establish rapport, present information and respond to questions from callers.

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