CONTACT REPRESENTATIVE (Bilingual Spanish)AMENDED
Internal Revenue Service - Austin, TX

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DUTIES
As a Contact Representative, you will:
  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;

  • Address wide range of issues/problems that require unique solutions;

  • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;

  • Secure, analyze and protect sensitive personal and financial information;

  • Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And

  • Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

  • QUALIFICATIONS

    QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic qualification requirements by the closing date of this announcement.

    Applicants must be at least 18 years of age or older, or at least 16 years of age or older, and meet one of the following: (1) have graduated from high school or have a certificate equivalent to graduating from high school; (2) have completed a formal vocational training program; or (3) have a statement from school authorities agreeing with the decision to pursue employment rather than continuing your education.

    BASIC REQUIREMENTS - GS-5 Level: Candidates must have one year (12 months) or more of specialized experience: specialized experience is typically in or related to this position that provided you with the knowledge, skills and abilities to perform successfully the duties of this position. Specialized experience may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures. Experience may also have been gained through work in customer service positions that involved frequent contact with the public, and may have involved researching and/or adjusting customer accounts. To be creditable, this experience must have been equivalent to at least the GS-04 grade level in the federal service. The following are examples of specialized experience that may be qualifying. Please note that these are just examples and this list is not all inclusive: Applying laws, rules or regulations and written guidelines; Communicating orally in order to provide information, assistance, or instructions to members of the general public or their representatives; Negotiating with others to resolve issues;Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Writing correspondence in response to inquiries and drafting a variety of other written products. OR You must have completed at least 4 years of education above the high school level (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree. OR You may qualify based on a combination of education and qualifying specialized experience as described above. Only education in excess of 60 semester hours or 90-quarter hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience.

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    WASHINGTON - The Internal Revenue Service today released new withholding tables that will result in more take-home pay this spring for...