Contact Representative (Service Representative)
Social Security Administration - United States

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Do you have a desire to:
help SSA manage its Social Security programs?

advise millions of retired and disabled individuals?

work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!


those eligible for the Interagency Career Transition Assistance Program (ICTAP) in the

Billings, MT and Cheyenne, WY

local commuting areas only. Veterans who are preference eligibles or who have been separated from the armed forces under honorable conditions after 3 years or more of continuous active service may apply. This includes veterans who were separated a few days before the full 3 -year period.

This position is

temporary not to exceed one year.

This position may be extended.

This vacancy may be used to fill additional vacancies for up to 6 months from the closing date of the announcement.


Applications will be accepted from the following groups:
Former Federal employees eligible under CTAP or ICTAP.

Veterans eligible under the Veterans Employment Opportunities Act.

Must pass a meet and deal panel interview.

Selective Service registration required for male applicants unless exempt.

Contact Representatives (Service Representatives) interview beneficiaries and the general public to determine the nature of their problem; explain technical information, gather facts and resolve problems relating to Social Security programs.

One year of specialized experience equivalent to the GS-07 level in the Federal government. Specialized experience includes either (1) experience that has provided skill in conducting personal and telephone contacts with a wide range of individuals; such experience must demonstrate: (a) the ability to explain complex technical or regulatory information and to adapt explanations and language used to different levels of understanding, and (b) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information in the minimum amount of time, and (c) the ability to recognize the overcome attitudes or emotions that hinder effective communication; or (2) technical, investigative, professional or quasi-legal work that has provided a good working knowledge of the body of law, regulations and procedures governing the program with which the position is concerned: or (3) a combination of (1) and (2) above.

In addition to the minimum qualifications, applicants must be eligible under one of the following categories:

Former Federal employees eligible under CTAP or ICTAP.

Veterans who are eligible for preference OR who have been separated from the armed forces under honorable conditions after 3 years or more of continuous service may apply. This includes veterans who were separated a few days before the full 3-year period.

Qualification requirements must be met by the closing date of this announcement.

After meeting the qualification requirements noted above, you will participate in a panel interview to demonstrate your ability to serve the public. To receive further consideration, you must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence, and put others at ease, and the ability to organize and express thoughts clearly. If you do not pass the panel interview, you will not receive further consideration and will not qualify for the job.

Your resume and supporting documentation will be compared to your responses to the occupational questionnaire. The questionnaire is designed to capture the evaluation criteria for this position. The evaluation you receive is based on your responses to the questionnaire and is a measure of the degree to which your background matches the evaluation criteria for this position. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. If your application does not support your responses to the questionnaire, or if you are not able to provide verifying documentation on request, it may affect your evaluation or result in your name being removed from further consideration.. The questionnaire takes about 15 minutes to complete. To preview the questions, click the following link:

View Assessment Questions


Social Security offers a comprehensive

benefits program

that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you

balance life with Social Security to life outside of work

. Please review the

Office of Personnel site

for additional information about the many benefits of your career with Social Security.


: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See


The locality pay percentage for this office is 14.16%. Candidates receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay.

Social Security Administration - 21 months ago - save job - block
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About this company
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These guys have your number. Or at least you better hope they do. The Social Security Administration (SSA) pays retirement, disability, and...