Contact Representative (Service Representative)
Social Security Administration - Camp Springs, MD

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Do you have a desire to

help SSA manage its Social Security programs

analyze and solve problems?

help and advise millions of retired and disabled individuals?

work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!


those eligible for the Interagency Career Transition Assistance Program (ICTAP) in the Camp Springs, MD United States 1 vacancy

commute area.

Additional selections may be made for this vacancy within six months from the closing date of this announcement.

Social Security Administration, Area 3 Camp Springs, MD, 6110 Allentown Road, Suitland, MD 20746.

This position is being filled on a Part-time basis (16 hours per week), temporary nte one year, may be extended, will not become permanent.

This is not a career ladder position; GS-8 is the full performance level.


Proof of ICTAP eligibility required.

Must pass a meet and deal panel interview.

All qualification requirements must be met by the closing date.

Selective Service registration required for male applicants unless exempt.

Background and/or Security Investigation required.

U.S. Citizenship is required.

Contact Representatives (Service Representatives) provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem. The Contact Representative requires comprehensive knowledge of SSA programs, as well as related Federal and State programs. The Contact Representative will need skills in independent analysis and problem solving using policies, procedures, laws and regulations.

For GS-8: 52 weeks of specialized experience equivalent to the GS-7 level. Specialized experience is experience which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of this position (refer to description of duties above). Examples of specialized experience include e

xperience independently performing all or most of the following tasks:

Interpreting complex laws, regulations and written guidelines (e.g., Federal, State or County laws);

Communicating orally, with a large volume of people from different socioeconomic backgrounds in order to resolve problems and provide advice/guidance about program policies, benefits, etc.;

Performing administrative and clerical processes using a computer to reconcile discrepancies; and

Writing correspondence in response to complex inquiries for technical information and preparing a variety of other types of written work products.

Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period you will be credited with 6 months of experience).

Substitution of education for experience will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions.

For information on substituting education for experience, visit


  • Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include oral and written communication, problem solving, and planning and organization. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link


View Assessment Questions

Your application will be evaluated under the Category Rating method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:

1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.

2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.

3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.

Social Security offers a comprehensive

benefits program

that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you

balance life with Social Security to life outside of work

. Please review the

Office of Personnel site

for additional information about the many benefits of your career with Social Security.


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These guys have your number. Or at least you better hope they do. The Social Security Administration (SSA) pays retirement, disability, and...