Contact Representative (Service Representative)
Social Security Administration - Eau Claire, WI

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Do you have a desire to:
help SSA manage its Social Security programs?

analyze and solve problems?

help to advise millions of retired and disabled individuals?

work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Contact Representatives (Service Representatives)contribute to the Agency's mission through direct and personal service to the public. In addition, Contact Representatives obtain information in order to determine eligibility and entitlement to programs administered by SSA, and use state-of-the-art technology to access and update information about claims for benefits and other SSA services.

This is a temporary position, not to exceed one year.

This position may be extended. Additional selections may be made within 6 months of selection.

This position is located at SSA FO Eau Claire Wisconsin, 4120 Oakwood Hills Pkwy

Eau Claire, WI 54701




Applications will be accepted from the following groups:
Former Federal employees eligible under CTAP or ICTAP.

Selective Service registration required for male applicants, unless exempt.

Background and/or Security Investigation required.

U. S. Citizenship required.

Incumbent provides assistance to beneficiaries and inquirers by telephone and/or correspondence; interview beneficiaries or inquirers or their representatives to determine the nature of their problems or interests; furnishes information, advice or instructions about retirement, survivors, disability and Medicare insurance, the Black Lung Program and the supplemental security income for aged, blind and disabled program, to inquirers.

Provides beneficiaries with information, advice, or instructions about benefits being paid.

Provides assistance to callers by such actions as supplying appropriate forms and instructions, and providing advice to aid the caller to complete a form.

Identifies callers' needs for social service and makes referrals.

At least one year of specialized experience that demonstrates independently applying and interpreting complex laws, regulations and written guidelines; communicating orally with a large volume of people in order to resolve problems and provide guidance on program policies, benefits, etc., performing administrative and clerical processes using a computer to reconcile discrepancies, and writing correspondence in response to complex inquiries for technical information and preparing a variety of other types of written work products. To be creditable, such experience must be equivalent to at least the GS-7 grade level in Federal service. NOTE: part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12 month period, you will be credited with 6 months of experience).

In addition to the minimum qualifications, applicants must be eligible under one of the following categories:

Former Federal employees eligible under CTAP or ICTAP.

In accordance with the OPM Qualification Standards for Clerical and Administrative Support Positions, as a general rule, education is not creditable for this position except in those few instances where the graduate education is directly related to the work of the position. Applicants requesting to substitute education for experience must upload a copy of their transcripts before the close of this announcement.

For information on substituting education for experience visit

Meet and Deal Panel Interview:
Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.

The evaluation you receive is based on your responses to the questionnaire.Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include oral and written communication, problem solving, and planning and organization. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes about 15 minutes to complete. To preview the questions, click the following link:

View Assessment Questions

Your application will be evaluated under the

Category Rating

method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:

1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.

2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.

3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category


Social Security offers a comprehensive

benefits p


that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you


ance life with Social Security to life outside of work

Please review the

Office of Personnel site

for additional information about the many benefits of your career with Social Security.

Selective Service

: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See


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These guys have your number. Or at least you better hope they do. The Social Security Administration (SSA) pays retirement, disability, and...