Contact Representative (Service Representative)
Social Security Administration - St. Louis, MO

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Do you have a desire to:
help SSA manage its Social Security programs?

analyze and solve problems?

help to advise millions of retired and disabled individuals?

work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Contact Representatives (Service Representatives) contribute to the Agency's mission through direct and personal service to the public. In addition, Contact Representatives obtain information in order to determine eligibility and entitlement to programs administered by SSA, and use state-of-the-art technology to access and update information about claims for benefits and other SSA services.

This vacancy announcement has 1 position in each of the following locations.

One position is located in the

St. Louis (Southside)

District office at 8800 Watson Road, St. Louis, MO, 63119.

One position is located in the

St. Louis (Central West End)

District office at 5669 Delmar Boulevard, St. Louis, MO, 63112.

This position is being filled on a full-time (40 hours per week) basis as a

Temporary Appointment Not to Exceed 1 year

, may be extended for 1 additional year. This appointment will not become permanent.

Employees in temporary positions are not entitled to life and health insurance and other Federal employee benefits. However, temporary employees earn and use annual, sick leave and receive paid holidays.

Additional selections may be made for this vacancy within six months from the closing date of this announcement.


U.S. Citizenship Required

Registered for Selective Service. See "Other Information" tab

Background and/or Security Investigation Required

Service Representatives (SR) answer general and technical questions and provide information about SSA programs, process Social Security card applications, assist with the completion of forms, research and analyze benefit payment issues, and initiate contact with customers to obtain or clarify information.

Requires 1 year of specialized experience equivalent to the GS-4 level that demonstrates the ability to perform all or most of the following tasks: 1) Applying laws, rules or regulations and written guidelines; 2) Communicating orally in order to provide information, assistance, or instructions to members of the general public or their representatives; 3) Performing administrative and clerical processes; using a computer to reconcile discrepancies; associate documents with related files/records, etc.; 4) Writing routine correspondence in response to inquiries and draft a variety of other written products.



Substitution of education for general and specialized experience will be made in accordance with the OPM Operating Manual,

Qualification Standards for General Schedule Positions


If you are qualifying for this position based on completed education at an accredited college or university,



provide a copy of your official or unofficial college transcripts or other proof of education


Education completed in a foreign institution


be certified as equivalent to coursework completed at a U.S. college or university. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to:


Education Requirements GS-05:
A bachelor's degree; or four years (120 semester hours) towards the completion of a bachelor's degree.


Experience and education as described above may be combined to meet the minimum qualification requirements.

For GS-05 only

: Only education

in excess

of the first 60 semester hours or 90 quarter hours beyond the second year leading to a bachelor's degree is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours or 45 quarter hours) beyond the second year is equivalent to 6 months of specialized experience. Experience and education should be computed as percentages of the overall requirements and must equal to 100 percent when combined.

After meeting the qualifications noted above, you will participate in a panel interview to demonstrate your ability to serve the public. To receive further consideration, you must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease, and the ability to organize and express thoughts clearly. If you do not pass the panel interview, you will not qualify for the job.

The evaluation you receive is based on your responses to the occupational questionnaire. Your resume and supporting documentation will be compared to your responses to the questionnaire, which is designed to capture the desired competencies for this position. These competencies include

ability to communicate orally; ability to interpret and apply laws, regulations and operating procedures; ability to operate a computer to process work; ability to analyze in order to make decisions and resolve problems; ability to organize and prioritize

. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.


he questionnaire takes about 15 minutes to complete. To preview the questions, click the following link:

View Assessment Questions

Your application will be evaluated under the

Category Rating


If you meet the Minimum Qualification Requirements for the position, your application will be evaluated and placed into one of three categories:

1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.

2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.

3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

Candidates eligible for veteransÂ’ preference will be placed ahead of other candidates in the appropriate category for which they have been rated.

Additional, preference eligibles who have a compensable service-connected disability of at least 10 percent and meet the Minimum Qualification Requirements will automatically be placed into the Best Qualified category.

ICTAP candidates who meet the requirements for the Well Qualified category will be placed at the top of the Best Qualified category and be given selection priority.

Social Security offers a comprehensive

benefits program

that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you

balance life with Social Security to life outside of work

. Please visit our Careers website at

for additional information.

Employees in temporary positions are not entitled to life and health insurance and other Federal employee benefits. However, temporary employees earn and use annual and sick leave and receive paid holidays.

Selective Service:
If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See


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These guys have your number. Or at least you better hope they do. The Social Security Administration (SSA) pays retirement, disability, and...