Content Analyst (NGS) 64312 PM
WellPoint - Baltimore, MD

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An independent subsidiary of WellPoint, Inc, National Government Services (NGS) is one of the largest Medicare contractors in the country, serving nearly 200,000 providers and suppliers and over 20 million customers with Medicare in 20 states and five U.S. territories.

Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.

The Content Analyst is responsible for development and maintenance of Fee for Service content within the Next Generation Desktop. P rimary duties may include, but are not limited to:

Provides subject matter expertise in the development and revision of the technical English desktop scripting, correspondence letters and reference materials.

Maintains and improves all NGD desktop content maintenance functions.

Manages content tasks and supports Project Manager in deployment of NGD correspondence application to Medicare Contractors.

Builds, updates, and improves the government’s agent and partner database on the NGD desktop.

Uses NGD software knowledge base to pull reports to perform inbound script, correspondence and reference material topic analysis.

Communicate strategies and analysis on call center future visions with senior management.

Researches legislative changes and incorporate into call center desktop operations.

Conducts training, field tests and focus groups on Medicare target groups both in person and through web surveys.

Updates and maintains NGD coding system for version control and work on projects as needed.

Job Qualifications

Requires a BA/BS in a related field, quality and client focused, 3-5 years of related Medicare experience in government information analysis, contractual assignment and NGD desktop software knowledge; or any combination of education and experience, which would provide an equivalent background.

Executes on commitments and deadlines

Demonstrates superior problem solving, decision making, flexibility, communication and interpersonal capabilities

Experience using Microsoft office tools required

Some travel required

Experience with work flow diagramming and/or process mapping preferred (i.e. Visio)

WellPoint is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine, and is a 2012 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at
Once an offer is accepted, all external applicants are subject to a background investigation
and if appropriate, drug testing. Offers of employment shall be contingent upon
passing both the background investigation and drug testing (if required).

  • Current WellPoint associates: All referrals must be submitted through the formal
associate referral process on WorkNet. Official guidelines for the associate referral
program can be found in My HR.

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WellPoint, Inc. (WellPoint) is a health benefits company serving 35 million medical members, as of December 31, 2008. The Company is an...