Content Developer
Ness Technologies - San Jose, CA

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Analyze, consolidate, and rewrite content in customer support policy email templates

Revise content based on feedback and suggestions from subject matter experts

Learn and follow departmental style/voice/tone guidelines and formatting specifications for content

Prepare and organize content for implementation

Implement content into content management system

Mandatory Technical / Functional :
BA/BS in English, Journalism, Communications, or equivalent

3+ years of professional experience in web writing, copywriting, or editing

Proficiency with Microsoft Word and Excel, content management tools and systems

Ability to work within tight and often-changing deadlines

Strong organizational and project management skills

Strong attention to detail

Excellent interpersonal skills for working in a collaborative environment

Experience working with international partners as part of a global content process

Experience working on ecommerce or customer support content

Experience with following style guides (Chicago, AP, in-house

Preferable Skills:
Experience writing content for automated emails including dynamic and conditional elements

Experience writing policy or legal content for a general audience

Experience with migrating content from one CMS to another

Experience on eBay as a buyer and/or seller

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