Job Description
General Responsibilities:
o Write, edit, and load content, while adhering to in-house style guidelines.
o Inspires customers to book by enhancing higher-revenue properties with more descriptive and creative text.
o Address update requests, clarifying details when necessary; and make comprehensive changes to reflect consistent information
across the description.
o Create the optimum guest experience and reduce guest-service issues by writing promotions and room rate plans, and carefully
determining appropriateness of offers and the need for additional details.
o Provide excellent customer service by responding in a timely, professional manner upon completion of content requests; and
explaining why all or part of the request could not be fulfilled, when necessary.
o Based on strict adherence to guidelines, determine acceptance of content submitted by suppliers and moderate, as appropriate.
o Proactively help to improve processes, implement projects, create documentation, and incorporate perspective to ensure a comprehensive job is done.
o Cross-train by working on writing and/or editing creative content and loading of rates.
o Assist in meeting overarching content goals by handling other writing, editing, and project tasks, as assigned .
Requirements:
o Significant formal education in a related area of study, a plus.
o 3 years of relevant experience.
JMA - 9 months ago
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Jones, McAden & Associates (JMA) is a public relations firm specializing in association management. The firm provides complete associati...
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