Content Maintenance Specialist
UPS 9,670 reviews - Atlanta, GA

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  • Requisition #: 201048774
  • Job Category: Communications
  • Operation: Social Media
  • Job Group: Specialist
  • Job Grade: 10E
  • Job Code: 2044
  • Relocation Assist Available: No

The Social Media Specialist, with some direction, updates and creates social media content in support of project sponsors’ initiatives and executes those content projects in the Content Management System (CMS). He/She determines content needs, writes and edits content, makes necessary revisions, facilitates translations, and tracks quality of assignments.

The Social Media Specialist writes and edits content to ensure compliance and consistency with editorial, brand, and design standards. He/She also creates content assets utilizing the CMS (content management system) to place new content onto UPS social media channels, as well clarifies content requests with project sponsors and Social Media Lead to ensure accurate interpretations.

Other Duties
  • Reviews content changes completed by team members to ensure accuracy and compliance with sponsors’ requests.
  • Creates a content matrix (i.e., list of assets to change) to define and document scope of project work.
  • Publishes content changes to the preview environment to allow for quality assurance (QA) testing.
  • Executes development assignments to support Enterprise Release (ER) projects as required.
  • Proposes alternative solutions for content requests unable to be implemented due to CMS limitations to ensure project sponsors’ needs are met.
  • Proposes CMS and content development process improvements to increase efficiency.
  • Creates URL manifests for project sponsors and QA team to allow for review of published work.
  • Completes rework requested by sponsors and QA team to meet customer content expectations.
  • Identifies existing defects to remedy or document for future update in compliance with QA standards.
  • Verifies content projects in various environments (e.g., preview, staging, production, etc.) to ensure content was properly installed.
  • Reviews content provided by external Interactive Communications customers to ensure compliance with standards.
  • Revises content as per recommendations to meet expectations set by sponsors and the Social Media Lead.
  • Reviews wireframes (i.e., graphical representations of application pages) and page specifications associated with content projects to ensure requirements are understood.
  • Collaborates with Content Strategists and Managing Editors to synchronize content maintenance updates during the ER content development phase.
  • Collaborates with cross-functional disciplines (e.g., application developers, internet architects, graphic designers, region subject matter experts [SMEs], etc.) to gather identified assets needed to complete project work.
  • Identifies translation needs based on project timelines, quantity to be translated, and language SME availability to prioritize to meet project dates.
  • Submits internal translation requests to region SMEs to ensure translation is completed as needed for content projects.
  • Updates master translation request calendar to ensure Social Media Lead and team members are aware of translation request timelines.
  • Apprises region SMEs of translation milestone dates to ensure deadlines are met.
  • Resolves or escalates translation issues to ensure projects remain on schedule.
Preferred Competencies
  • Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager.
  • Demonstrates a general knowledge of techniques for soliciting and gathering information.
  • Demonstrates a general understanding of technology used by the company; communicates basic technological concepts and terminology; applies standard technology in daily work.
Minimum Qualifiers
  • Bachelor’s Degree – Marketing, English, or Communications – Preferred

  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
  • You must currently reside in the same geographic location as the job or willing to relocate.
  • Bachelor's Degree - Preferred
  • Bachelor’s Degree – Marketing, English, or Communications – Preferred
OTHER CRITERIA: Employer will not sponsor visas for position.

About this company
9,670 reviews
As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better,...