Content Specialist - SeatGuru
Are you an airline geek? Do you know the difference between an Airbus 320 and a Boeing 767? We're looking for a smart, organized, customer-focused individual to assist in data and content management for SeatGuru, the #1 online guide to air travel and airline seat reviews. We want to work with great people who are able to follow directions, work independently, and keep up with our fast-paced, fun environment. Reporting to the Director of Strategy, TripAdvisor Flights, the Content Specialist will assist with the delivery of accurate and comprehensive coverage of SeatGuru content offerings, as well as contribute to deployment of overall website content improvements. This role will ensure that SeatGuru grows its position as the most comprehensive and most reliable web resource for airline and aircraft information. Specifically, the role will be instrumental in organizing and updating the SeatGuru seat map database and contributing to the overall SeatGuru content roadmap in coordination with the New Initiatives’ Flights team.
While the position is located in Newton, MA, we are open to the possibility of working remotely.
Manage, review, and update highly-detailed aircraft seatmap content with special attention to depth and accuracy
Assist in the definition of website content requirements
Prepare content reports on a weekly or daily basis
Monitor consumer feedback (through website and social media channels) and review incoming comments and photos. Provide responses to consumers and escalate when appropriate
Make decisions based on analysis of search trends, site metrics, and business goals
Research and track new planes, updated planes (new configurations), and remove planes that are no longer in use.
Identify gaps in SeatGuru airline and seat map coverage and develop a plan to add missing information to the site. Help monitor the competitive airline content landscape
Maintain and grow a database of seating, cabin information, content features, and other relevant data on new and updated seatmaps for each airline
Translate content needs for the business into new site features and enhancements
Research and edit general information about each airline to include WiFi, In-flight Entertainment options, check-in procedures and other related policies such as baggage fees and other ancillary offerings
Help define and apply a rigorous QA approach to ensure that SeatGuru content is correct on desktop, mobile, and other consumer touch points
Understand business goals, site metrics and key drivers
Suggest faster, better ways to work
Additional responsibilities will be assigned, as necessary
Excellent detailed knowledge of commercial aircraft, specifically aircraft types, seat configurations and amenities
2-3 years’ experience in a role demonstrating attention to detail and content creation
Additional editorial and/or online community experience preferred
Strong communication skills and ability to easily collaborate across cross-function team
Deadline oriented, detail focused, and highly organized
Ability to work independently, anticipate problems and suggest solutions
Excellent editorial judgment and command of the English language
Strong time management/prioritization skills and multi-tasking ability
Experience working in a fast-paced Web environment with Web-based tools
Good knowledge of Microsoft Office products, particularly Excel
Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment.
Teamwork skills essential; sense of humor preferred
Did we say passion for travel and airplanes?!
In addition, the ideal candidate will demonstrate the following competencies:
Flexible and open to change and new information; adapts behavior and work methods accordingly
Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback.
Exhibits integrity through fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment.
Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
Identifies and analyzes problems; distinguishes between relevant and irrelevant information.
Ability to balance time to market with a solution and make the right trade-offs along the way
Strong analytical skills: understands and utilizes metrics relevant to role
Clear communication through expression of facts and ideas in a clear, convincing and organized manner
Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
TripAdvisor® is the world's largest travel site, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, with more than 56 million unique monthly visitors*, and over 75 million reviews and opinions. The sites operate in 30 countries worldwide, including China under daodao.com. TripAdvisor also operates TripAdvisor for Business, a dedicated division that provides the tourism industry access to TripAdvisor's millions of monthly visitors. TripAdvisor, Inc. (NASDAQ: TRIP) manages and operates websites under 19 other travel media brands, and together the sites attract more than 69 million unique monthly visitors**.
**Source: comScore Media Metrix for TripAdvisor Inc. and its subsidiaries, Worldwide, May 2012
- Source: comScore Media Metrix for TripAdvisor Sites, Worldwide, May 2012
©2012 TripAdvisor, Inc. All rights reserved
TripAdvisor is an Equal Opportunity Employer
***This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. ***
***NO RECRUITERS PLEASE***
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