Answer incoming calls and email requests from patients to schedule appointments and answer billing questions while providing superior customer service.
QUALIFICATIONS: You should be detail oriented and have dental background to understand the complexity of scheduling our patients for their hygiene appointments. Improvis skills would be a plus! Patient service is our focus.
JOB DESCRIPTION: · Receive and respond skillfully to all patients questions and concerns · Return all email message and phone message from patients the same day, or when the patient dictates · Monitor hygiene schedules to maximize efficient use of time. · Call current patients to attempt to fill all openings in the hygiene schedules and maintain full and efficient schedules each day. Goal is 90%+ efficient. · Provide excellent customer service to all internal and external customers. · Ensure superior customer service for both the hygienists and patients · Feel empowered to ensure the customer’s needs are met. Go above and beyond to help every patient. All other duties as assigned by manager.
Work Days and Hours
Work Days and Hours:
Mon 8:00am – 5:00pm
Tues 9:00am– 6:00pm
Wed 11:00am – 8:00pm
TH 9:00am– 6:00pm (Every Other)
Fri 12:00pm– 5:00pm (Every other)
Sat 9:30am – 2:30pm
Patty Miller :
firstname.lastname@example.org or 612-861-9114
Metro Dentalcare - 2 years ago