Purpose of the Position:|
To assist the Admissions Department by advising prospective students about the completion of the financial aid process so that the school can request disbursement of their funds; to collect non Title IV funds on an as-scheduled basis, and to advise continuing students including those preparing for externship or graduation about options to address their account balances before they leave school.
Primary Duties and Responsibilities
Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, ABHES, and CIE. Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the VP of Compliance. Coordinates communications to students and send emails, call them and post messages on portal as required. Follows up on FAFSA and missing document renewals for continuing students. Works on externship and graduation clearance process so students don’t leave school with a balance. Works with full cash students to ensure full payment is received for each session before they sit in class. Checks NSLDS to review student default status, overpayments and total aggregate loan limit. Assists with Holds process to clear students. Answers inquiries regarding financial aid and student account issues via phone and Right Now. Responsible for reducing Average Accounts Receivables for assigned student population, and be proactive about reaching out to them and assisting them finding alternatives for reducing their AR.
Skills & Core Attributes Required: Working knowledge of Title IV Regulations preferred. Excellent customer service skills along with written and verbal communication skills required. Ability to work in a proactive student finance environment. Working knowledge of Title IV Regulations Must be computer and internet literate with knowledge, or ability to learn Campus Vue. Flexibility to work evenings and weekends as needed.
High school diploma or equivalent.
Bachelor degree or equivalent experience 2-3 years of accounting or finance experience
Measurement of Success:The Continuing Student Finance Advisor will be evaluated on:
Knowledge of and adherence to regulations and compliance Personal honesty and integrity The ability to collect required documents for financial aid and collections of accounts in preparation for student graduation The ability to deliver outstanding student service The ability to work effectively on a team, both within and across all departments Attitude and enthusiasm.
Monster - 19 months ago