Continuous Improvement Manager
Olmsted County, MN - Rochester, MN

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Graduation from an accredited four-year college with a Bachelor's degree in computer science, business, public administration or related field, plus four (4) years experience in applications development, operations management, or information technology support, two of the years in a lead/supervisory or business relationship role.
Lean certification or Six Sigma Black Belt certification (or other recognized external certification) with a project history of a minimum of 20 personally facilitated projects or equivalent work experience.


A combination of education and experience in public administration or related field with six (6) years of progressively responsible experience in a position similar to Continuous Improvement Manager.
Lean certification or Six Sigma Black Belt certification (or other recognized external certification) with a project history of a minimum of 20 personally facilitated projects or equivalent work experience.

Nature of Work:

Under the general supervision of the Information Technology Solutions (ITS) Director, the Continuous Improvement Manager will promote and lead the LEAP (Lean Efforts and Automated Processes) County-wide initiative through the development and sustainability of a continuous improvement culture. The Continuous Improvement Manager provides leadership, mentoring and training to all levels and functions of the business's operations on the use and practice of Lean & Kaizen methodology and tools, (DMAIC, Quick Changeover, Root Cause Analysis, etc). Utilizing Lean practices, the Continuous Improvement Manager assesses, prioritizes and guides the analysis of existing processes and drives process improvement across the organization. This position leads team members in developing and analyzing all process improvement techniques and methodologies in order to achieve organizational excellence. The Continuous Improvement Manager serves as the subject matter expert on continuous improvement and works with the Governance Committee to develop performance data collection systems and deploy key performance indicators that drive improvement across all areas of the business. He/She displays a high level of critical thinking in bringing successful resolution to high-impact, complex and/or cross-functional processes. He/She analyzes data and develops recommendations for business processes that ensure alignment with the County’s strategic direction and integrate business processes between multiple organizations.

Examples of Work:
  • Oversees the Continuous Improvement team to ensure effective planning, development, strategic deployment and delivery of various Lean activities and training in a formal/informal structure
  • Coordinates the review and analysis of County-wide and departmental processes
  • Provides deployment direction and assists management with Lean programs
  • Facilitates project identification sessions to help develop a strong queue of improvement opportunities
  • Facilitates cross-functional teams in the development and implementation of appropriate, cost effective, and sustainable solutions
  • Apply Lean and related performance improvement methodologies to analyze performance metrics and adequately evaluate business performance
  • Proactively identifies areas where operational improvements can be made by performing value stream analysis and recommends process changes
  • Guides the coordination of business process changes and system solutions implementation
  • Works closely with key leaders regarding benefits and outputs that drive improvement across all areas of the business
  • Mentors and directs the work of the Continuous Improvement Staff, and other facilitators
  • Leads Kaizen events, training, projects, programs and other activities that analyze and solve business problems and achieve strategic deployment objectives across any business/functional unit
  • Quantifies and reports on the LEAP progress to the Governance Committee and Board of Commissioners
  • Establish sustainable Continuous Improvement/Quality practices that can be utilized through the County, including the development of Continuous Improvement training programs
  • Develops, ensures, and/or maintains consistent/predictable standards, compliance, and best practice proactive and reactive change processes and/or responses
Knowledge, Skills and Abilities Required:
  • Extensive knowledge of Lean practices
  • Extensive knowledge of Six Sigma practices
  • Functional knowledge of application integration and methodologies, system design concepts, system development techniques and effective application of these skills
  • Functional knowledge of computer hardware environments; An understanding of computer, network and software functions
  • Excellent skills in analytical thinking and problem solving
  • Excellent skills in organization and activity coordination
  • Excellent skills in teamwork, interpersonal interaction and people management
  • Excellent skills in professional verbal and written communications
  • Excellent skills in the analysis and design of manual and automated processes
  • Excellent project management skills along with deep knowledge of continuous improvement methodologies and their application to the business
  • Ability to train, supervise and foster the professional development of others
  • Ability to create and effectively utilize detailed work plans
  • Excellent business relationship and customer services skills across multiple agencies
In compliance w/ the Americans with Disabilities Act the following represents the Physical/Environmental Demands : This position requires a majority of time (up to 70%) spent walking and sitting. Some standing is required and objects of usually no more than ten (10) pounds need to be lifted, carried or pushed. Adverse movements such as reaching overhead, bending or crouching are sometimes required. Simultaneous/repetitive use of both hands is required for writing and data entry. Excellent sensory skills are important (sight, hearing and speech) as well as ability to communicate effectively. No adverse working conditions.

Persons with disabilities: The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.